Conversational AI Engineer

Roboyo is not a typical technology consultancy. We have been at the forefront of Business Process Automation since the sector began, less than a decade ago.

We started as pioneers. Today, we are the world’s largest specialist Intelligent Automation company and remain at the cutting edge. Our growth, success, and contribution to the success of our clients are a result of one thing – our people.

We are united by our purpose, to take what’s possible to the next level – for our clients, our business, and for each other.

At Roboyo, you will experience a fun and innovative work environment with a dynamic and ambitious team passionate about technology and automation.

• End-to-end chatbot journey design – Not just GenAI prompt engineering. Candidates must have experience building complete customer journeys (dialogue flow, fallback handling, escalation points, etc.), not just prototypes.
• Understanding of UX for chatbots – Ability to design frictionless, intuitive, and engaging experiences tailored to different customer intents and channels (web, app, etc.).
• Strong English writing skills – Full proficiency in English is essential. Candidates must be able to write clear, natural-sounding customer-facing copy that aligns with tone of voice and compliance standards.

• Experience working with structured and unstructured intents – Including building and refining intent models using data and customer phrases (e.g. training data analysis, pattern matching, utterance curation).
• Content modularity and reusability – Understanding how to structure content in reusable blocks for scale (especially in LivePerson or similar).
• Analytics / Iteration mindset – Familiarity with using data (containment rate, dropout points, intent misfires) to iterate and improve journeys.
• Versioning and testing tools – Experience using tools like Git, LivePerson Conversational Cloud testing environments, or equivalent.

• Agile or sprint-based delivery – Experience working in squads, contributing to sprints or project milestones.
• Collaboration with design, content, and analytics teams – Cross-functional communication is a must.
• Self-sufficient builder – Able to own full flows from brief to build, test, and deploy with minimal supervision.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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