Lead Airline Passenger Assistant

The Lead Airline Passenger Assistant is responsible for leading a team of other Wheelchair Agents as well as assisting passengers requiring wheelchair assistance. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met and that employees are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities. Pay rate: $18.00/hour      Pay rate: $18.00
  Responsibilities

• Specific Duties / Essential Job Functions: (Other duties may be assigned.)
• Promotes positive employer/employee /customer relationships and interactions. 
• Ensure all call offs are covered.
• Communicate with Client representatives on a frequent basis regarding operations.
• Maintain daily shift report for managers.
• Maintain communication with other Duty Managers/Supervisors to maintain optimum staffing levels.
• Effectively coach employees.
• Work with Safety Quality Manager to ensure the safety and security of the operation.
• Set positive, professional example for workforce.
• Ensure employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our clients, and by regulatory authorities.
• Miscellaneous duties as assigned.

Qualifications

• Must be 18 years of age or older. 
• Customer Service Experience 
• One year of lead or supervisory experience 
• Equivalent work experience preferred.
• Must meet all requirements to receive required airport SIDA badge.

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.

 

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.   ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.  Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com/careers.  ABM does not accept unsolicited resumes.   For more information, visit www.ABM.com