Procurement Services Supervisor

Job Title

Procurement Services Supervisor

Position Overview

The Procurement Services Supervisor leads a high-performing team responsible for executing complex, strategic procurement operations in support of Shaw’s global sourcing objectives. This role combines team leadership with hands-on operational oversight and strategic insight. The Supervisor will play a pivotal role in enhancing the performance of procurement systems, optimizing spend, and ensuring compliance across multiple procurement channels.

Reporting to the Procurement Operations Manager, the Procurement Services Supervisor acts as a strategic liaison between internal stakeholders, sourcing category leaders, and procurement operations. The ideal candidate brings a deep understanding of end-to-end procurement, strong data acumen, exceptional leadership capabilities and the ability to drive operational excellence through cross-functional collaboration and continuous process improvement in a fast-paced environment characterized by rapid change.

Key Responsibilities:

Team Leadership & Development

• Lead, coach, and develop a team of Procurement Services Representatives, ensuring individual and team goals align with organizational procurement strategies.

• Establish performance standards and mentor team members in procurement best practices, issue resolution, and stakeholder engagement.

• Create a high-performance culture focused on accountability, customer service, and continuous improvement.

• Proactively manage resource planning, training, and workload balancing to meet evolving business needs.

Procurement Strategy Execution

• Own the execution of transactional procurement processes tied to global sourcing strategies and as directed by Procurement Operations leadership, including complex PO creation, match exception resolution, and item maintenance with minimal supervision.

• Partner with business partners and global sourcing leadership to support sourcing events (e.g., RFPs, contract transitions) and procurement project management.

• Provide insight on the impact to the Procurement Operations Representatives for strategic initiatives involving supplier transitions, systems enhancements, or policy shifts and communicate such changes to the team.

• Act as an escalation point for resolutions for suppliers and internal business partners.

Compliance & Risk Management

• Monitor and enforce compliance with procurement policies, including PR approval flows, sourced spend compliance, and sourced supplier utilization.

• Conduct regular audits and leverage analytics to identify compliance gaps and recommend mitigation strategies.

• Maintain and evolve internal documentation, training materials, and SOPs to reflect policy or system updates.

Data-Driven Performance Management

• Identify, recommend, and implement enhancements to procurement systems and tools, ensuring high levels of data integrity, automation, and user adoption.

• Leverage technologies such as ERP platforms (SAP, Oracle, PeopleSoft), dashboards, and AI tools to improve operational outcomes.

• Ensure effective integration between sourcing strategies and transactional execution.

Data Analytics & Reporting

• Develop and maintain operational dashboards and metrics to monitor performance, compliance, and spend.

• Perform root cause analysis on procurement delays or inefficiencies and drive corrective actions.

• Collaborate with Finance and Strategy teams to support budgeting and forecasting efforts.

Process Innovation & Technology Enablement

• Drive continuous improvement of transactional procurement workflows to enhance automation, accuracy, and efficiency.

• Serve as a system power user and support adoption of digital tools including AI platforms (e.g., ChatGPT, Microsoft Copilot).

• Collaborate with IT, Finance, and Supply Chain teams to support procurement system enhancements and implementations.

Cross-Functional Stakeholder Engagement

• Build effective working relationships with senior stakeholders, suppliers, and cross-functional partners across all leadership levels, acting as a trusted advisor for procurement operations.

• Change Leadership & Ambiguity Management

• Navigate shifting priorities and organizational change by providing stability, clarity, and direction to the team.

• Lead change management initiatives that improve procurement maturity, stakeholder alignment, and employee readiness.

Required Qualifications:

• Bachelor’s degree in supply chain management, business administration or related field and 2-4 years of supply chain experience strongly preferred. HS Diploma and 7-10 years of supply chain experience can be considered. 

• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint) or equivalent programs. 

• Demonstrated ability to lead teams through change, drive compliance, and optimize complex operational processes. 

Preferred Qualifications:

• 2 years operating in a leadership capacity strongly preferred with strong desire for individual growth as well as developing talent within the team.

• Experience working in large, matrixed, or global organizations.

• Familiarity with procurement AI tools (e.g., Microsoft Copilot, ChatGPT, Shaw GPT).

• Professional certification (CPSM, CIPP, or PMP).

Key Skills:

• Interpersonal Skills – Ability to build relationships at all organizational levels.

• Communication Skills – Excellent oral and written communication skills, with the ability to present information effectively to diverse audiences.

• Ability to Work Independently – Capable of working independently, efficiently managing tasks while adhering to established processes and procedures for guidance.

• Collaborative – Team player committed to supporting the Procurement Operations team and all stakeholders by supporting strategic sourcing supply chain objectives.

• Growth Mindset – A growth and learning mindset, with a passion for continuous improvement and professional development.

• Attention to Detail – Thoroughness in accomplishing a task with concern for all areas involved.

• Ability to Prioritize – Evaluates needs and obtains the resources necessary to complete tasks.

• Good Organizational Skills – Resourcefulness and ability to handle a multitude of tasks simultaneously.

• Analysis/Problem Assessment/Judgment - Uses experience and knowledge to identify issues which hinder the achievement of the procurement process and implement solutions as needed.

• Navigate Ambiguity – Ability to navigate ambiguity and lead teams through change with confidence and clarity.

• Adaptability – Thrive in a rapidly changing environment and lead the team through transitions with resilience and positivity. Encourage a mindset of adaptability and flexibility among team members.

Competencies: 

• Coach & Support 

• Drive Results 

• Facilitate Change 

• Build Trusting Relationships 

• Deliver Compelling Communication 

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.