Manager Software Engineering – AI Platforms and Services – AI Engineering Manager

Company :

Job Description : 

***Entirely Remote Work From Anywhere Role!***

We are seeking an experienced Software Engineering Manager to lead our AI Platforms and Services Engineering team, a group at the forefront of delivering innovative AI solutions across the organization. Reporting directly to the Director of AI Platforms and Services, you will be responsible for guiding and developing engineering teams specializing in software engineering, machine learning engineering, and infrastructure engineering.

In this pivotal role, you will manage teams responsible for the full spectrum of AI service development. From building scalable AI-integrated products and innovative machine learning engineering solutions to ensuring robust infrastructure engineering and crafting reusable AI microservices/APIs to empower our customers, your leadership will be critical to driving the technical design and execution of product offerings. This role will also include overseeing teams dedicated to delivering Gen AI applications utilizing RAG and scaling AI Agents for widespread deployment. While collaborating closely with dedicated Product Managers on product vision, you will have primary responsibility for translating the product roadmap into detailed technical specifications, prioritizing engineering tasks based on business value, and identifying technical opportunities to enhance product capabilities.

The ideal candidate brings a strong working knowledge of Python, along with general familiarity with cloud technologies and platforms such as Azure, AWS, or Google Cloud Platform. They should also have some hands-on experience leading platform engineering and/or full stack software engineering teams, accompanied by at least a general familiarity with AI as a service. The candidate should also bring foundational understanding of MLOps principles and the Software Development Life Cycle (SDLC) to ensure efficient AI and application delivery.

This is an exciting opportunity to lead a team of talented engineers in creating cutting-edge AI solutions with significant organizational impact. In this role, you'll be partnering with key business stakeholders, collaborating with peers, leading cross-functional teams, and managing vendors, all while championing software development and operational excellence through Agile and Lean practices to deliver market-differentiated solutions.

The AI Platforms and Services team is revolutionizing how our organization leverages AI. We value a collaborative, innovative, and results-oriented environment, encourage continuous learning, providing opportunities for professional development, open communication, collaboration, and a commitment to excellence on our agile team! We build and maintain the foundational infrastructure and reusable components that empower teams to rapidly develop and deploy AI-powered solutions at scale, impacting everything from streamlined operations to innovative new products. As the engineering leader on this team, you will be instrumental in driving our business strategy through AI, accelerating time-to-market, and minimizing risk across the enterprise. Join us and build the future of AI!
 

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Understand budget and resource utilization across the product teams. Escalate any issues regarding product delivery budgets and review action plans with product owners.
• Provide oversight of all aspects of the application product life cycle to ensure operational excellence and continuous improvement of processes.
• Contribute thought leadership and industry expertise to strategic planning and execution for current and future products.
• Communicate effectively with all levels of the organization by preparing presentations and/or reports.
• Act as a coach and mentor to all members of the organization.
• Define and create the roadmap and supports the team in the delivery.
• Take ownership of any critical impediments that the scrum teams are not able to resolve.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree in Computer Science, Computer Engineering or a related field OR 6 years progressive and related software engineering experience in lieu of Bachelor degree

Preferred

• Master's Degree in Computer Science, Computer Engineering or a related field

EXPERIENCE

Required

• 10 years of working with information technology
• 5 years in developing, presenting and communicating technical concepts to varying audiences, to include 3 years’ experience in developing long term roadmaps
• 3 years in developing tactical solutions to diverse and complex business problems, including working with a variety of technology systems designing solutions or developing applications in healthcare
• 3 years of management experience

Preferred

• Proven experience leading and managing software engineering teams, including machine learning engineering and infrastructure engineering, in an Agile or Lean development environment.
• Experience in platform engineering and full-stack software development, with a focus on building scalable and reliable AI services and applications.
• Strong working knowledge of cloud technologies and platforms (e.g., Azure, AWS, GCP), with experience in designing and deploying AI solutions in a cloud-native environment.
• Demonstrated ability to translate product roadmaps and business requirements into detailed technical specifications and engineering tasks.
• Experience with MLOps principles and practices, including CI/CD pipelines, model deployment, monitoring, and governance.
• Familiarity with AI as a Service (AIaaS) offerings and experience in building or integrating with AI service platforms.
• Proven ability to collaborate effectively with product managers, data scientists, and other stakeholders to deliver high-quality AI solutions.
• Experience in managing vendor relationships and overseeing outsourced software development projects.
• Strong understanding of software development lifecycle (SDLC) methodologies and best practices, including testing, security, and documentation.
• Experience in implementing and promoting software development and operational excellence through Agile and Lean practices.
• Excellent communication, interpersonal, and leadership skills, with the ability to motivate and inspire a team of talented engineers.

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Proven leadership in executing large programs that deliver significant business value
• Have experience working with agile methodology of scrum
• Ability to speak and write English fluently and idiomatically
• Ability to provide feedback on employee performance to promote growth and retention
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, unit testing, code reviews, source control management, build processes, testing, and operations
• Demonstrate and champion the following characteristics in fulfilling the responsibilities of the job:  passion, accountability, collaboration and ethics
• Strong sense of ownership, urgency, and drive
• Demonstrated passion for user experience and improving usability
• Demonstrates depth of engineering knowledge with a diverse understanding of systems and applications

Languages (Other than English)

None

Travel Required

0% - 25%

PHYSICAL, MENTAL AND WORKING CONDITIONS

Position Type

Office Based

Teaches / trains others regularly 

Occasionally

Travel regularly from the office to various work sites or from site-to-site 

Occasionally

Works primarily out-of-the office selling products/services (sales employees) 

Never

Physical work site required  

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Does Not Apply

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

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