IT Business Analyst

Summary of Position:

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Information Technology function, a team that delivers cutting-edge technology solutions to Alcon associates and customers to help our people and the world see brilliantly.

The Principal I, IT Business Systems Analysis (Science/Tech/Engineering Path), is primarily responsible for leading the design and implementation of complex business systems, working with cross-functional teams to ensure technical solutions align with strategic business goals. Specifics include:

• Lead the design and implementation of large-scale IT systems that meet business objectives and are scalable for growth
• Act as the primary point of contact for business and IT teams, ensuring effective communication and alignment
• Provide technical leadership and guidance to analysts and other project team members
• Ensure solutions are scalable, efficient, and align with long-term business strategies
• Evaluate emerging technologies and recommend improvements to existing systems
• Lead high-impact IT systems analysis projects with significant business implications
• Make high-level decisions related to IT system design and architecture, ensuring systems are designed to meet future business needs
• Provide input on business strategy and align IT solutions with business goals

All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training. Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations​.

Key Responsibilities:

We are seeking a highly skilled and motivated IT Business Analyst (IT BA) to lead our Product Oriented Delivery (PoD) team. The IT BA will be accountable for major deliverables including ML Data model, Visualization, Migration of solution to production, pilot learnings, and market archetype setup. While not a people leader role the , ideal candidate must demonstrate strong traditional leadership skills along with traversal leadership and leadership through influence. The IT BA will need to challenge and refine concepts with the product owner, and collaborate with multiple stakeholders.

Lead the POD team and be accountable for major deliverables such as ML Data model, Visualization, Migration of solution to production, pilot learnings, and market archetype setup.  

Demonstrate leadership skills to lead the team and be able to challenge and fine-tune the concept together with the product owner. 

Bridge the gap between business needs and technical solutions. 

Gather and document requirements (write user stories), analyze data, and collaborate with stakeholders to ensure the AI/ML models align with business objectives., demonstrate strong business acumen, and decompose user stories to determine where solutions should reside. 

Collaborate with multiple stakeholders, including POD engineers, other BAs, Product Owners, Scrum Masters, Tower leads, Solution Architect, and Technical Architect. 

Stay involved from user story creation through development and release, ensuring that the final product meets business needs. 

Key Requirements/Minimum Qualifications:

• Education: Bachelor’s degree or equivalent years of applicable experience. 

• Experience: 10+ years of applicable experience. 

• Excellent analytical skills to understand, structure and describe business requirements to the development team.  

• Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management. 

• Experience in Agile projects involving multiple countries and business stakeholders. 

• Working understanding of the Salesforce.com platform and tools, and Data Lakes. 

• IT Tools: Jira, Confluence, MS Excel & PowerPoint proficient 
• Experience in AI, especially machine learning 

• AWS and/or Salesforce.com certifications 

• Experience in the medical device or pharmaceutical industry. 

• Fluency in both Waterfall and Agile approaches and methodologies, particularly SCRUM. 

• Experience of working on global IT projects involving multiple service delivery teams and external vendors. 

• Experience of working with global business stakeholders. 

• Technical background, ideally in Salesforce.com, AWS or other cloud CRM or data platform. 

• Strong coordination and communication skills. 

• Basic SQL (required) 

Work hours: 1 PM to 10 PM IST

Relocation assistance: Yes

Employment Scams: Alcon is aware of employment scams which make false use of our company name or leader’s names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website, where you can search for open positions and apply directly.

If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings.

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.