Principal Member of Technical Staff

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Principal Member of Technical Staff to join our Collector team within our Chennai R&D division. Your job will be to build products and services for Collector – Revenue Cycle Management Product. Help us reach our goal of becoming the healthcare backbone by enhancing our cloud-based EHR solution and leveraging the network effect of 85,400+ providers. Apply your technical skills towards allowing doctors to be doctors so that they can spend more time doing what they do best: provide patient care. But enough about us, let’s talk about you.

     You are Technologists with zeal to solve complex problems, growth mindset, fast learners who are willing to work in fast paced environment with total accountability.    

Our Collector R&D teams are building new and exciting revenue cycle services for athenahealth customers. We work on solving complex business problems for a wide range of stakeholders covering everyone from Customers to our internal technology enabled services teams and our multiple BPO vendors. Our work is quite complex and requires the ability to conceptualize and implement workflows that manage large volumes of claim resolution work. This work can be manually completed by our BPO partners or automated to increase overall system productivity.

Job Responsibilities 

· Deliver customer value in the form of high-quality software solutions and services in adherence with programming standards.

· Write, debug, and deploy code to production; deliver timely fixes.

· Lead efforts across the team to ensure completion and effectiveness of open incidents/requests.

· Develop scalable RESTful APIs ensuring integration with internal and external systems while securing API endpoints using OAuth, JWT, and API Key Authentication.

· Develop AI-driven applications, microservices, and automation workflows

· Integrate OpenAI APIs (GPT models, Embeddings, Function Calling) and Retrieval-Augmented Generation (RAG) techniques to enhance AI-powered document retrieval, classification, and decision-making.

· Perform peer code reviews to ensure quality standards and sustainability.

· Troubleshoot to identify root cause for standard code defects, propose and implement solution.

· Develop knowledge to act as a domain expert across multiple modules; facilitate the sharing of business and technical insights with the broader engineering and product organization.

· Collaborate with members of product and development teams to assist in design solutions.

· Work collaboratively across the Technology and Product organizations to ensure alignment towards business goals.

· Builds strong relationships with cross-functional team members and business stakeholders.

· Share business and technical learnings with the broader engineering and product organization, while adapting approach for different audiences.

Typical Qualifications

· 15-20 years of experience in an engineering role.

· Bachelor’s Degree or equivalent. Significant software engineering skills and computer science experience.

· Demonstrated experience leading or developing high quality, enterprise scale software products using a structured system development lifecycle.

· Experience in an Agile environment. Been part of SDLC, deployment & support of software projects.

· Knowledge of programming languages: Java, Spring Boot, Node JS, React, JavaScript/jQuery, TypeScript.

· Experience in designing and reviewing system architectures to ensure they meet business requirements, scalability, and performance standards.

· Experience architecting/developing solutions on AWS.

· Experience with object-oriented programming, relational database technologies, distributed computing tech and RESTful APIs.

· Experience with structured & unstructured data:

· SQL (PostgreSQL, MySQL, SQL Server)

· NoSQL (OpenSearch, Redis, Elasticsearch)

· Vector Databases (FAISS, Pinecone, ChromaDB)

· Experience in GenAI Frameworks & Tools: OpenAI API, Hugging Face Transformers, LangChain, LlamaIndex, AutoGPT, CrewAI.

· Experience in LLM deployment, retrieval-augmented generation (RAG), and AI search optimization.

· Demonstrate familiarity with Agentic AI and Model Context Protocol (MCP) to connect agents with data sources and systems.

· Experience in healthcare / health IT is a plus

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. 

Learn more about our culture and benefits here: athenahealth.com/careers  

https://www.athenahealth.com/careers/equal-opportunity