Product Manager Machine Learning - Kraken Utilities

Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken Utilities
Our tech platform ‘Kraken’ is already licensed to support 55 million customer accounts globally, and we aim to serve 100 million by 2027. Kraken is the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications. 
We’re now charging the Kraken platform to other utility industries (Water and Broadband) and have created a new team called - Kraken Utilities. Over the last 2 years we have built this team from scratch to re-architect, design, and develop our Kraken software platform to solve complex industry wide problems within the water and broadband sectors (such as customer experience & water leak detection).
The Kraken Utilities team is in a very exciting growth phase, and has already signed 4 clients; Severn Trent, Leep, Portsmouth Water, and Cuckoo. We are currently 90+ people (engineers, product, implementation, strategy) along with 1500+ people in the overall Kraken world.
About the Opportunity
Our Technology Team has grown extremely quickly as a result, tripling in size within the last 18 months. With this rapid growth, we are looking for proactive Product Managers to join our team and work with our developers, ensuring what they do has the highest impact for our customers.
Other organisations have product owners, project leads and scrum masters, but we like to be organic and self-organising, so you’ll gain experience doing all of the above. 
You’ll need to be a self-starter: someone who sees a problem and can’t help but want to fix it! You’ll be well organised, working methodically and clearly to ensure projects go from inception to completion.
We put the customer first wherever we are in the business and work empathetically with one another to deliver the best possible outcomes.. We need someone able to work across multiple teams and ensure our developers are working optimally towards our unified goal. 
Our ML team consists of ML, front-end and back-end engineers, so that we can rapidly prototype and get innovative tools in use at breakneck speed. 
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry. 
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
We're revolutionising the utilities industry and are excited about how Kraken can transform both the customer experience and operational efficiency for our clients.
By prioritising customer satisfaction and cost competitiveness, we believe Kraken is not just the best solution for businesses, but also a powerful tool in addressing the climate crisis.
We’re seeking a hands-on Product Manager to help build and enhance our customer service AI products within Kraken, delivering an industry-leading experience for our clients.
We’ve had great success in using AI to bring better service to customers, but it’s just the beginning: we’re redefining the way that customer service works from the ground up. You’ll bring the next generation of AI-powered features to customer service at Kraken, redefining client’s businesses and bringing better, faster service to end customers.

What you'll do:

• Coordinate and prioritise the product roadmap to ensure alignment between Kraken and our clients.
• Use your deep understanding of our AI products to identify and resolve issues, whilst leveraging existing and new technologies to drive improvement
• Gain a deep understanding of GenAI, and how to use it in real products that deliver real value
• Work closely with the software engineering teams, design team, and Client Delivery Leads, to define the product vision and strategy.
• Gather, consolidate, and break down stakeholder requirements into actionable, incremental tasks.
• Support the engineering teams to develop product features.
• Develop relationships with AI product specialists within Kraken Technologies, and some client organisations.
• Proactively manage dependencies and foster cross-team collaboration, with a primary focus on UK timezone.
• Continuously identify ways to improve visibility, remove blockers, and accelerate development.

What you'll have:

• Proven experience leading large, complex products with multiple stakeholders and diverse user needs
• Keen interest in GenAI and using it to build innovative, transformative and trustworthy products
• To be able to work in an ambiguous, dynamic environment, and be comfortable with uncertainty and constant change. Experience in a fast-paced start-up or scale-up would be a plus.
• Strong team player with the ability to work effectively with global teams.
• Excellent written and verbal communication skills and an ability to interact with people with varying levels of technical knowledge.
• Experience with agile product development and user-centred design principles
• Strong stakeholder management and negotiation skills, with the ability to balance competing demands and influence decision-making at all levels of the organisation

Why you'll love it here:

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Kraken - what's more important to us is finding the right Kraken-fit!
• Kraken has an unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people 
• Visit our perks hub - Kraken Employee Benefits

We will need someone who can come to our London office in Oxford Circus 2 days a week.
We're very excited to be growing our team. We're looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If you're reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.