Data Engineer

Key Responsibilities :

• Troubleshoot and resolve technical issues, documenting each step to ensure transparency and knowledge sharing.
• Serve as a bridge between stakeholders, facilitating communication and escalation of complex issues.
• Manage requests effectively within agreed Service Level Agreements (SLAs), ensuring clear and proactive communication to align with their expectations.
• Create articles for our internal and external knowledge base.
• Provide support through various channels, including chat, phone, and email, ensuring high availability of systems
• Participate in support rotations and work on weekends as needed to maintain service continuity.
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Skills and Qualifications 

• Sound knowledge of visualization tools such as Qlik sense, PowerBI, Tableau and their administration
• Nice to have knowledge of Alteryx designer, server, and tools like predictive, parsing, and transforms. 
• Good foundation in writing SQL queries against any RDBMS. 
• Ability to troubleshoot, analyse, and solve problems. 
• Good understanding of software change and release management. 
• Associate or Bachelor’s degree in IT, Business Administration, or equivalent experience preferred.
• 2-5 years of experience in Product Support, Technical Support, or related fields.
• Strong skills in diagnosing and resolving issues related to databases, environments, network communications, and applications
• Willingness to work in shifts and weekends when required.

Key Responsibilities :

• Troubleshoot and resolve technical issues, documenting each step to ensure transparency and knowledge sharing.
• Serve as a bridge between stakeholders, facilitating communication and escalation of complex issues.
• Manage requests effectively within agreed Service Level Agreements (SLAs), ensuring clear and proactive communication to align with their expectations.
• Create articles for our internal and external knowledge base.
• Provide support through various channels, including chat, phone, and email, ensuring high availability of systems
• Participate in support rotations and work on weekends as needed to maintain service continuity.
•  

Skills and Qualifications 

• Sound knowledge of visualization tools such as Qlik sense, PowerBI, Tableau and their administration
• Nice to have knowledge of Alteryx designer, server, and tools like predictive, parsing, and transforms. 
• Good foundation in writing SQL queries against any RDBMS. 
• Ability to troubleshoot, analyse, and solve problems. 
• Good understanding of software change and release management. 
• Associate or Bachelor’s degree in IT, Business Administration, or equivalent experience preferred.
• 2-5 years of experience in Product Support, Technical Support, or related fields.
• Strong skills in diagnosing and resolving issues related to databases, environments, network communications, and applications
• Willingness to work in shifts and weekends when required.