Program Manager, Fair Housing and AI Compliance

About the team

The Zillow Group Legal & Compliance Team manages the Fairness function across Zillow Group, which includes programs for Fair Housing, Fair Lending and the ethical use of AI in regulated activities across all Zillow Group lines of business. Our team works closely with Zillow's Product, Mortgages, Marketing, Rentals, Government Relations, Data and Analytics, and Artificial Intelligence (AI) teams to help analyze and monitor compliance requirements to meet Zillow's commitment to fairness in the housing and consumer finance industry. As part of this team you will work in a fast-paced environment to innovate and scale our Fairness program across Zillow.

About the role

As the Program Manager, Fair Housing and AI Compliance, you will:

• Build new, and integrate with, existing compliance programs focused on responsible use of data, digital marketing, and responsible product development

• With direction, test and assess new products, AI models, user-generated content, and other datasets for compliance with legal, regulatory, and business requirements based on established internal frameworks

• Participate in our Ethical AI working group, applying a governance mindset across Zillow’s use of Artificial Intelligence

• Partner with other Compliance and Trust and Safety teams that moderate discriminatory or offensive user generated content 

• Catalogue regulatory changes that impact our Federal and 50-state fairness compliance program

• Lead periodic cross-functional risk assessments on fair housing, fair lending, and ethical AI

• Advance the development and execution of our Fair Lending program by collaborating to integrate or scale fair lending into existing programs, overseeing statistical analyses, guiding policy, and issuing reports on fair lending performance including mortgage pricing outcomes.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC the standard base pay range for this role is $158,200.00 - $252,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

What You Bring:

• 3+ years of Program Management experience with related technologies, including leading significant cross functional projects in mid-size or large companies

• Demonstrated understanding and comfort with Artificial Intelligence and Machine Learning, including Generative AI

• Knowledge of Fair Housing and/or Fair Lending laws and regulations, or experience with similar civil rights or consumer protection laws

• Outstanding oral and written communication skills with the ability to think clearly, analyze quantitatively, problem-solve, scope technical requirements, and prioritize tasks

• Experience with – or the ability to learn –  program management tools such as Smartsheet, Airtable, Google Workspace, Auditboard, etc. 

• Excitement to collaborate cross-functionally with a broad set of internal and external stakeholders

• Strong organizational and program management skills 

• Ability to quickly understand complex business operations and a wide range of real estate and consumer financial products

• Eagerness to engage, solve problems, and build things together!

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.