Analyst, Data & AI (Client Service)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Client Services Data and AI team strives to create an open, trusting data culture where the cost of curiosity – the number of steps, amount of time, and complexity of effort needed to use operational data to derive insights – is as low as possible.  We govern Client Services’ operational data and metrics, create easily usable dashboards and data sources, analyze data to share insights, and provide user success training and resources.

We are a part of the Client Services Digital Services & Operational Intelligence function and work with all levels of stakeholders, from executive leaders sharing insights with the C-Suite to customer-facing colleagues who rely on our assets to incorporate data to their daily responsibilities.

The Analyst specializes in using our data to define metrics and build Source of Truth dashboards, with a particular focus on translation for non-technical users. The Analyst must be able to explain analytical methods to a wide range of users and flexibly adapt their style to accommodate varying knowledge bases and learning speeds. The successful Analyst must understand the drivers of our clients’ and our own businesses (how they operate, how they make money, and how strategic and tactical decisions impact financial and operational results) in order to assist others in using our resources and data to greatest effect.  While their expertise is in data analytics and translation, the Analyst also has the basic coding, math, statistics, and problem-solving skills to tackle analytic challenges and communicate effectively with engineering and technology teams.

Responsibilities

• Collaborate with Data Engineering and Governance teams to develop data sources and Single Source of Truth reporting
• Utilize user-centered information design concepts to build and deliver dashboard projects, either independently or as part of a project team
• Proactively ensure the quality, accuracy, and relevancy of data used to create dashboards and metrics
• Provide ongoing production support for dashboards created in Tableau and/or PowerBI
• Support the business in using our tools and products, including providing individualized support and producing best-in-class demonstrations and seminars
• Analyze data to produce insights, and translate into the language of decision makers

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Bachelor’s or Advanced degree in a STEM field
• 2+ years of analytics experience with a focus on data translation and communication
• Comfort speaking to groups (2-50+) and providing one-on-one coaching
• Extremely high sense of quality standards and attention to detail
• Experience in data visualization software (e.g., Tableau, QlikView, PowerBI)
• Basic coding proficiency in any language (e.g., SQL, Python, C++, JavaScript, Ruby)
• A team player and collaborator, able to work well with a diverse group of individuals in a matrixed environment ranging from junior to executive level

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 100,000.00 to 127,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.