Director, Data Analytics

Please complete the attached the Internal Transfer Request Form and submit it.   

Please make sure you are applying with your Coupang e-mail address. 

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e- commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview – Director, Data Analytics

As the Director, Analytics you will play a pivotal role in shaping Coupang's Taiwan product strategy by leveraging the power of data. You will lead a team of talented business analysts working closely with the Catalogue, Retail, Product, and Engineering teams. Your primary objectives will be to build a world-class, data-driven e-commerce product experience for our customers and to define and execute the overarching data strategy for Coupang's international markets. This is a unique opportunity to build from a strong foundation and make a transformative impact on a rapidly growing global business.

This role requires a strong mix of business acumen and statistical expertise, with hands-on experience in business analytics, incrementality testing and large scale business performance measurements. You will work cross functionally with catalog selection, quality, onboarding and operations teams to drive data driven improvements across catalog and platform business strategies. 

What You Will Do

• Lead Analytics Strategy: Define and execute the analytics vision for e-commerce product performance, customer behavior, and digital experience optimization.
• Team Leadership: Build, mentor, and manage a high-performing team of product analysts and data scientists.
• Product Insights: Deliver actionable insights on user behavior, funnel performance, A/B testing, and feature adoption to inform product development.
• Data Infrastructure: Collaborate with Data Engineering to ensure robust data pipelines, tracking, and reporting infrastructure.
• Stakeholder Collaboration: Act as a strategic partner to Product Managers, Designers, and Marketing teams to align on KPIs and success metrics.
• Experimentation: Oversee the design, implementation, and analysis of A/B and multivariate tests to drive continuous improvement.
• Reporting & Dashboards: Develop and maintain executive-level dashboards and reports that communicate key performance indicators and trends.
• Customer Segmentation: Leverage advanced analytics to identify customer segments, behaviors, and lifetime value opportunities.

Qualifications 

1. Bachelor’s or Master’s degree in Statistics, Data Science, Business Analytics, or a related field.
2. 10+ years of experience in analytics, with at least 3 years in a leadership role focused on e-commerce or digital products.
3. Proven experience in managing large scale customers performance and catalogues.
4. Strong statistical background with experience in A/B testing, experimental design, regression analysis, causal inference and data modelling
5. Strong understanding of e-commerce KPIs, customer journey mapping, and digital funnel optimization.
6. Excellent communication and storytelling skills with the ability to influence cross-functional stakeholders.
7. Proven track record of building and scaling analytics teams in a fast-paced environment.

Recruitment Process and Others 

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​

 
Please complete the attached the Internal Transfer Request Form and submit it.   

Please make sure you are applying with your Coupang e-mail address.