Digital Operations Analyst

Digital Operations Analyst

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What you will do

The Digital Operations Analyst is part of our Building Technologies & Solutions business at Johnson Controls. We are looking for a person to support Commercial Sales in our digital solutions business with data analytics. This person will create solutions, drive insights and be a part of our business transformation. This is a Pune or Banglore, India based position.

The role is responsible for the design, implementation, and ongoing management of Business Analytics within Johnson Controls digital business.  Under the direction of the Digital Operations Director, this role is responsible for analytics and advanced data initiatives which include identifying business needs and producing solutions, designing and implementing processes.  This individual will act as an ambassador for the digital team, promoting management adoption of standard data management and analytical capabilities through the delivery of reliable data and information.

As a member of the digital team, this role requires a team member who leads by example, is confident, perseverant, inspirational, disciplined and dependable. Ensures timely and accurate administration of specified operations for our digital team – i.e. revenue recognition, financial projections, and scenario analysis. Analyzes customer data and sales offering mix trends for strategy development.  The ability to deliver tactical projects while anticipating issues and thinking strategically is a must have.

How you will do it 

• Participate in visualization, testing, and implementation of solutions.
• Communicate and execute KPI delivery with leadership teams.
• Review key requirements with business leaders.
• Understand current and future business requirements and tool capabilities.
• Design, develop, and support analytics functions (dashboards, reports, etc.).
• Obtain user acceptance on solutions with business leads.
• Create project plans, track progress, and communicate updates.
• Build and maintain data models, automated reports, and dashboards .
• Define local source systems and data transformation with IT SMEs.
• Design and deliver user-friendly customer interfaces for business intelligence metrics.
• Coordinate Business SME participation as needed.
• Conduct data gap assessments aligned to KPI definitions.
• Manage metric definitions and identify changes for KPI implementation.
• Define business processes and data requirements, lead global KPI implementation.
• Prioritize KPI implementation delivery based on business requirements and data availability.
• Manage project tasks and support project managers in estimation, risk management, and issue resolution.
• Integrate quality practices in delivery and audit work products.

What we look for

Bachelor’s Degree in Computer Science, Engineering or Business.

3+ years of experience in data analytics, business intelligence, or data science capacity

Experience with data analytics. Creating and reviewing business data, assessing and making recommendations.

Data and BI technology experience; Relational Databases, Power BI, Azure, SQL, Data Warehousing.

Advanced data analysis experience: Python, SAS or other statistical analysis tools.

Knowledge of statistics and statistical modeling approaches for analytics.

Understanding and experience with Machine Learning tools and approaches.

Ability to gather and document business, analytical and reporting requirements.

Skilled at data profiling and data analysis.

Ability to direct unit testing during development cycles and to define test cases.

Ability to manage multiple priorities in a complex environment.

Knowledge of most of the key concepts related to master data management, data standards and data organizations preferably.

Confidence to interface with all levels of management.

Ability to travel minimally, within the US. Example: if needed for a project

A successful candidate will possess the following skills and behaviors:

Respected, business knowledgeable and able to coordinate a set of business and IT resources as to how business data flows, rules and can direct design and creation of reports and analytics.

Ability to influence decisions and direction in support of initiatives

Problem-solving skills – ability to navigate technology and organizational issues to complete project tasks

Strong communication and inter-personal skills; ability to work effectively with onsite and offsite teams

Strong English skills

JCI is an Equal Opportunity Employer and does not discriminate on the basis of any protected categories.