Client & Account Specialist

The Client and Account Specialist role offers a unique opportunity to be a key contributor to the success of John Hancock’s sales teams. By identifying and providing a wide range of cross-functional solutions for our internal and external distribution partners, you will play a crucial role in achieving our sales objectives. You will gain valuable experience, enhance your analytical and problem-solving skills, and work in a dynamic environment that values flexibility, collaboration, and professional growth.

Position Responsibilities:

• Extensive knowledge of the specific business products, services, and processes

• Completion of departmental educational courses as required

• Excellent communication (both oral and written) and presentation skills

• Excellent knowledge of workflows, procedures and the functionalities, complexities, and limitations of our systems

• Proactively anticipate and manage business issues and impacts and build rational cases to influence recommended course of action

• Key team player with ability to lead and act as a role model to team/department staff

• Demonstrated understanding of the big picture to enable sound and creative problem-solving and decision making

• Ability to communicate complex technical information clearly and at a level appropriate to the listener

Required Qualifications:

• Salesforce Background

• General understanding of Life Insurance and how it is sold

• Industry Experience

• Ability to work as a team

• Learn new traits and expand current skill set

Preferred Qualifications:

• New Business/Underwriting Background or Distribution Background

• General Distribution knowledge

• Dedication to our customers and understanding our customers’ needs

• Futuristic approach to technology and potential enhancements including AI, CHAT GPT, Power BI

• General Life Insurance Background

• Prestation skills would be a huge benefit for this role

• Public Speaking

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

USA, Massachusetts - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$60,375.00 USD - $100,625.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)