Supply Chain Associate

Associate, Logistics (Exceptions)

Days/Hours -  SUNDAY - THURSDAY -  9 to 5PM EST

Location: New York, NY or Newark NJ

The Associate is responsible for executing critical daily supply chain processes within the Logistics team. Responsibilities include becoming the process owner for daily exception management, reporting on current network status, and analyzing real-time data to provide recommendations on needed contingency actions. Additional tasks will include weekly invoice processing activities, tracking internal metrics against established KPIs, and working with the Logistics strategy team to monitor and action improvement opportunities within our carrier network. You will be asked to travel up to 10% within the United States.

You will...

• Assist in running the daily exception management processes, communicating potential delays, and assigning boxes to be re-made, with the goal of protecting the customer experience
• Report to the Senior Manager to enhance customer experience
• Analyze real-time data to provide recovery and contingency action plans
• Monitor weekly error data to source root cause major exceptions events and analyze impact
• Support weekly invoice and order management processes by analyzing the movement of parcels across the network
• Gather, analyze, and present qualitative and quantitative data to drive strategy and improve performance
• Serve as the primary points of contact within the HF Network Escalations process, working cross-functionally with Customer Care, DC Operations & Strategy teams
• Work with the Exception team’s Supply Chain Analyst to help track internal metrics against established KPIs

• Solve unique and challenging problems faced in a perishable supply chain
• Brainstorm innovative ways to leverage technology and improve upstream operations, and final mile delivery performance
• Become part of a passionate team that strives to develop innovative solutions to improve and grow HelloFresh’s delivery network
• Work with leadership to scope, maintain and troubleshoot Logistics Technology platforms
• Drive a customer-focused environment committed to delivering the highest quality product to our customers

You are...

• Data-driven – you can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making
• Intellectually curious – you have an insatiable desire to understand how things work, why they work the way they do, and to consistently challenge the status quo
• Detail-oriented – you possess strong organizational skills and consistently demonstrate a methodical approach to all your work
• Agile – you thrive in fast-paced and dynamic environments and are comfortable working autonomously
• A critical thinker – you use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems
• An excellent communicator – able to communicate at all levels with clarity, poise, maturity and precision both written and verbal
• Collaborative - you enjoy working cross-functionally with various teams to gather key inputs, and are able to work well with diverse opinions
• Dedicated to providing the best possible experience for the HelloFresh customer

You have...

• Bachelor’s degree in Business Administration, Economics, Data Science, Computer Science, Information Systems, Accounting, or other relevant areas of study required

• 2 years of experience delivering analytical solutions to complex problems required
• Ability to travel up to 10% within the United States

• Experience in turning analysis into action using tools such as Excel, Python, SQL or Tableau preferred
• Experience working with transportation management software preferred
• This position's essential functions demand the performance of the following physical requirements with or without reasonable accommodation:
• Prolonged periods working at a desk and on a computer
• Reading information on a computer screen and inputting data into a computer system

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

New York Pay Range$67,500—$85,000 USDNewark, NJ Pay Range$67,500—$85,000 USD