CDD - International Client Data Analyst

This position is embedded within the dynamic Client Marketing team, which is built on four key pillars: Client Relations, Client Services, Client Insights, and Client Marketing Data & Knowledge.

Empowering Client Knowledge

As an International Client Data Analyst, you'll be part of the Client Marketing Data & Knowledge team, reporting to the Head of International Client Data Science and Analytics. This position offers a unique opportunity to contribute to the Maison's Client Knowledge strategy with the roll-out of the Client Advanced segmentation. You will collaborate with very diverse teams (Product Marketing, Client Marketing centrally and regionally, Group Technology, Cartier Data Office…) to create synergies; leveraging both your business and technical skills.   

HOW WILL YOU MAKE AN IMPACT?

Be the Customer Knowledge Business Insight Owner

• Enrich & maintain our Client Analytics Platform for Customer Knowledge (data related to transaction and clients, including purchase patterns).

• Define enhancement roadmap: Liaise with our region champion and our central users to gather the needs, refine and prioritize the enhancement roadmap of the Customer knowledge data in our Analytics Platform.

• Test and document: Test new enhancements and document them to ensure good understanding of our 800+ active users.
• Share Knowledge: Train and support users on the reports, empower them to extract valuable insights and leverage the data effectively. Enable community sharing on best practices analysis.

Roll-out our Client Advanced segmentation

• Project Management: Lead the organization of the transversal organization of the project from kick-off to launch; liaising with the regions and the central teams.
• Define the Advanced segmentation: In close collaboration with the Client Data scientist and the region, define the different segments in alignment with the regional business priorities.
• Champion adoption: Accompany regional team in building and enforcing their adoption plan, ensuring transversal usage of the client advanced segmentation.
• Facilitate best practice sharing: Leveraging examples from launched regions, foster sharing and highlight best practices.

Search for strategic insight on our Clients’ behavior to drive decision

• Answer Business Questions: Deep-dive in the Client Marketing data to conduct analysis and extract strategic insights to answer our business stakeholders and drive Customer insights based on our 1st party data.

• Master presentation: Deliver impactful and actionable learnings by adapting presentation to audience.
• Diffuse Client Knowledge: Identify key audiences and share the insight and the methodology to autonomize our community.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Academic Background: You have 5+ years of experience in Computer Sciences, Computer Engineering or from a generalist Engineering/Business school with a specialization in data.
• Analytical Mindset: You possess a strong analytical mindset, problem-solving skills, and a creative approach to data analysis.
• Technical Proficiency: You have proven experience with SQL and ideally some knowledge of a data visualization tool (Looker would be highly appreciated, Power BI is a plus).
• Organizational and Project management Skills: You are organized, detail-oriented, and adept at prioritizing tasks effectively. You know how to lead a project from kick-off to closure; working in a highly transversal and collaborative context.
• Communication & Collaboration: You excel at communication, collaboration, and organization, with the ability to interact effectively with diverse teams.
• Language Fluency:  You are fluent in both French and English, both written and spoken.
• Office Suite Proficiency: You are comfortable working with the Microsoft Office suite (Excel, PowerPoint, Teams, etc.)