Principal Al Architect

Who We Are:

Productboard is where innovation meets impact. As a Unicorn company valued at $1.7B, we're revolutionizing product management with our platform, trusted by industry giants like Microsoft, Zoom, and UiPath. Our global presence spans from San Francisco to Prague, embodying a culture of agility and expertise. Productboard helps product teams understand user needs, prioritize what to build, and rally everyone around their roadmap. This includes Productboard Pulse, our AI-powered solution for rapidly synthesizing customer feedback. This role is key to that vision, directly focusing on the success of Pulse and our broader AI initiatives.

Our culture is our cornerstone. We've cultivated an environment where your voice matters, your work impacts global product development, and your growth is paramount. We champion employee voice, impact, and growth, fostering a collaborative and supportive environment. Our outstanding eNPS score of 93 reflects our commitment to employee satisfaction and our deeply embedded values of empowerment, transparency, and continuous improvement.

About the Role

Productboard is seeking a visionary Principal AI Architect to lead the next wave of intelligent product discovery. In this pivotal role, you’ll collaborate directly with our CTO and CEO to design and implement cutting-edge AI systems that empower product teams to build what matters — faster, smarter, and with confidence.

You will spearhead the development of next-generation AI agents, purpose-built large language model (LLM) integrations, and multi-agent orchestration to redefine how product organizations surface customer insights, prioritize features, and make strategic product decisions. Your work will deeply influence the future of B2B SaaS by bringing AI to the heart of product management.

Internally, your AI systems will augment the capabilities of our own team - delivering advanced data summarization, automated customer feedback clustering, and predictive analytics that fuel product-led growth. Externally, you’ll help create an AI-native user experience that transforms how product managers interact with Productboard—enabling faster prioritization, improved roadmap confidence, and clearer alignment with customer needs.

This is a unique opportunity to shape how AI fundamentally reshapes modern product management.

What You’ll Do

• Lead the evolution of our AI-native product discovery platform by integrating advanced multi-agent systems and foundation model capabilities.
• Develop agentic workflows that support intelligent product decision-making—from user feedback analysis to product prioritization and roadmap generation.
• Fine-tune and deploy LLMs specialized in product strategy, customer insight synthesis, and business context understanding.
• Architect a proprietary orchestration layer enabling collaborative AI agents to deliver strategic product recommendations.
• Build intelligent systems that extract and distill insights from fragmented user feedback, CRM systems, product usage data, and team knowledge.
• Develop explainable AI systems that provide transparency and traceability behind product decisions and recommendations.
• Create learning loops that enable AI agents to improve with every interaction and become true collaborators for product managers.
• Design adaptive interfaces that evolve with user behavior, team structures, and product goals.
• Ensure privacy, security, and compliance in AI-driven features, especially when handling sensitive customer or usage data.
• Collaborate closely with product managers, designers, engineers, and company leadership to deeply embed AI into the product development lifecycle.
• Stay ahead of research in AI/ML, agentic systems, and human-AI collaboration, and translate breakthrough ideas into production-ready features.

About You

• PhD or advanced degree in Computer Science, Machine Learning, AI, or related field (or equivalent practical experience).
• 5+ years of experience leading AI/ML research or development in production environments.
• Expertise in LLMs, multi-agent systems, and orchestration frameworks.
• Experience building AI systems in B2B SaaS, enterprise software, or other data-rich decision-making domains.
• Proven track record of shipping AI features with high reliability, explainability, and business impact.
• Strong understanding of user feedback systems, product analytics, and business decision processes.
• Deep experience with human-AI interaction design, particularly in knowledge work and decision support.
• Familiarity with RAG systems and domain-specific LLM adaptation.
• Proficiency in privacy-preserving ML techniques and responsible AI design.
• Ability to bridge business needs with cutting-edge technical solutions.
• Strong communication skills with the ability to influence stakeholders across product, engineering, and design.
• Thought leadership or published work in top-tier AI/ML conferences is a plus.
• Mastery of Python and modern ML toolkits.
• Strong experience with data pipelines, data modeling, and MLOps.

The Cutting-Edge Tech You’ll Work With

• Foundation models from OpenAI, Anthropic, Cohere, and others - augmented for product intelligence.
• Our AI Copilot and feedback intelligence systems, with opportunities to expand agentic reasoning and orchestration.
• Retrieval-augmented generation pipelines for customer context and product strategy.
• In-product AI assistants and adaptive UX powered by real-time user data.
• Human-in-the-loop and reinforcement learning systems to drive continuous improvement.
• Advanced evaluation frameworks balancing product impact, trust, and explainability.
• Secure, compliant infrastructure for handling sensitive product and customer data.

Want to shape the future of product management through AI? Join us.

The Offer:

• Competitive compensation, stock options, company 401k
• A budget for your professional development and ongoing learning
• Flexible PTO and paid sick days
• Life insurance and disability coverage
• Carrot Fertility Benefits
• 1 Volunteer Day per year for you to help causes close to your heart
• 8 weeks of Paternity leave and 12 weeks of Maternity leave
• Mental Wellness Program to support your well-being and self-care
• Company contribution to gym and wellness memberships
• Commuter benefits
• Company contribution and access to best-in-class health benefits and your own Soulmio membership
• Hone – Live, interactive learning programs for managers, leaders, and teams

The expected base pay range for this position in the San Francisco area is $245,000 - $400,000. In addition to the base pay, this role is eligible for competitive equity awards and benefits. Productboard's pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future.

About Productboard

Productboard is the customer-centric product management platform that helps organizations get the right products to market, faster. Over 5,500 companies, including Zoom, One Medical, Cartier, Microsoft, and Korn Ferry, use Productboard to understand what customers need, prioritize what to build next, and rally everyone around their roadmap.

With offices in San Francisco, Brno, and Prague, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures.

In January 2022, we closed our $125M Series D round, which put us into the Unicorn category of companies, with a valuation of $1.7B.

• Join at the golden startup age — established stability of a Unicorn with space for individual impact.
• You’ll enjoy an exciting team atmosphere, building a whole new category of software.
• You can help change the way that products are built all over the world.
• We iterate quickly, and decisions are fast. You’ll have a voice in what we do and see the impact of your work.
• We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets.
• We are recognized as one of the hottest tech startups on the market today, named by Forbes magazine and Business Insider as one of the best startup employers to bet your career on.

About our culture

Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:

• People feel empowered, supported, and included
• Trust and transparency are built into the way we work
• Creativity, curiosity, and continuous improvement are encouraged and nurtured every day

Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open calendars and communication, we don’t waste time on politics or ego. We champion openness by sharing our goals, successes, and failures.

Join colleagues who are passionate about what they do. Team members who are invested in their work environment, and the future of Productboard. Help shape our company, culture, and product!

Check out our LinkedIn Life page, or listen to our People of Productboard podcast for a real feel of what life is like at Productboard.

Equal Opportunity Employer Statement

We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and termination, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.

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