Solutions Consultant

mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting 400 million customers across the world’s leading companies.

We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies.

We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue - and often all their profits - from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.

At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

Target total compensation ranges from $135,000 - $170,000, including a fixed annual salary of $125,000 - $153,000, an employee equity plan grant, and world-class benefits.

We are looking for a Solutions Consultant

In this role, you’ll collaborate with enterprise prospects and customers as well as our partners to showcase the value of our industry-leading Intelligent Customer Data Platform (CDP).  This role will cover pre-sales through delivery and beyond, maintaining strong relationships and unlocking value for our customers every stage of their lifecycle. You’ll partner with the Sales team to identify customer needs, define solutions, and demonstrate how mParticle can drive measurable business outcomes. Then you will work with both functional and technical customer stakeholders to ensure our customers are successful in onboarding and maintaining their first-party and third-party customer data using mParticle’s SDKs, APIs, and integrations with cutting-edge platforms across the analytics, attribution, marketing automation, and social media domains.

Your work will have an immense impact on mParticle by Rokt and our customer’s success both in the pre-sales and post-sales environments. You will have a high degree of freedom in your work, with support from the entire team, and you’ll interact with some of the best minds in data technology and marketing.

About the role: 

• Manage enterprise customers and drive outcomes and adoption through technical solutions.
• Execute technical implementation and onboarding for new and existing customers, ensuring smooth integrations and high-quality data flows.
• Support pre-sales activities by helping prepare demos, technical content, and solution documentation.
• Actively contribute to process efficiencies and team projects, building reusable and novel solutions that help the team scale.
• Own and present content in team meetings, sharing learnings from customer work, technical troubleshooting, or process improvements.
• Collaborate cross-functionally with Customer Success, Support, Product, and Engineering to resolve issues, improve onboarding, and drive customer success.
• Drive proactive strategy for both pre- and post-sale engagements, identifying opportunities to improve customer outcomes and internal processes.
• Maintain up-to-date knowledge of product capabilities, martech trends, and relevant data technologies.

Requirements

• Demonstrated ability to manage multiple customer implementations autonomously, with a focus on driving outcomes and adoption.
• Strong technical troubleshooting skills and the ability to communicate complex concepts to both technical and non-technical stakeholders.
• Technical skills including or similar to
• Experience with core cloud infrastructure services such as compute, storage and API gateways 
• Experience working with SDKs, APIs, and designing/developing integrations
• Experience with Python, Javascript, C# and building apps with Python-based or Javascript-based web frameworks (Flask, Django, Express , Node JS)
• Datawarehouse experience, such as working with Redshift,BigQuery, Snowflake, Databricks, or similar
• Demonstrate your technical expertise by creating good code, suggesting solution architectures, and providing implementation recommendations
• Willingness to contribute to process efficiency, team projects, and reusable solutions.
• Effective collaborator with cross-functional teams, including Customer Success, Support, Product, and Engineering.
• Proactive, solution-oriented mindset and willingness to take initiative.
• Stay updated on Martech trends and share knowledge internally
• Comfortable working in a hybrid environment (4 days/week in-office in NYC or SF) and willing to travel up to 25% for customer meetings.

Benefits

About Rokt’stars:

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team, never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better. 

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! 
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
• Dog-friendly office
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team