Business Intelligence Analyst

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Reporting to the Manager, Business Intelligence, the Business Intelligence Analyst is a subject matter expert providing visibility into internal and external metrics. This individual will play a key role in shaping data-driven strategies for both Professional and Managed IT Services. The ideal candidate will bring a deep understanding of business intelligence, coupled with hands-on experience in Salesforce, data visualization, and project management. You will help drive performance visibility, streamline reporting processes, and align analytics with broader business objectives.

What you’ll do

• Dashboard & Report Development:
• Design, develop, and maintain advanced dashboards and reports in Power BI (or similar tools) to provide visibility into operational and financial performance across IT Services.
• Decision Support:
• Identify key metrics and create actionable insights to support decision-making across service operations, finance, and sales.
• Insightful Storytelling:
• Translate complex datasets into executive-level summaries with actionable recommendations, highlighting trends, risks, and opportunities.
• IT Services Expertise:
• Leverage knowledge of Professional and Managed IT Services to tailor reports and insights that reflect the nuances of service delivery, SLAs, resource utilization, and customer engagement.
• Salesforce Integration:
• Extract, analyze, and integrate data from Salesforce to enhance business reporting and improve lead-to-revenue insights.
• Automation & Optimization:
• Automate legacy reporting processes and recommend scalable solutions to improve efficiency, consistency, and governance.
• Data Quality & Governance:
• Identify data integrity issues and implement quality control measures. Partner with IT and data teams to enhance data structure, definitions, and governance frameworks.
• Benchmarking & Strategic Alignment:
• Collaborate with research and insights teams to benchmark service performance and support strategic planning with competitive or industry-aligned metrics.

What you need to succeed

Must-have

• Bachelor’s degree in Business Analytics, Information Systems, Data Science, or a related field
• 4+ years of experience in business intelligence or analytics, preferably supporting IT Services (Professional & Managed Services)
• Proficient in Power BI
• Experience working with Salesforce data for reporting and performance management
• Proficient in SQL and DAX; familiarity with Python or R is an advantage
• Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical stakeholders
• Strong organizational and problem-solving skills, with proven experience managing multiple priorities and initiatives
• Track record of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
• Demonstrated ability to understand and concisely articulate details and impacts of complex business problems

Nice-to-have

• Experience in a service-based environment with exposure to SLA-driven performance metrics
• Familiarity with data warehousing, ETL processes, and enterprise reporting systems
• Exposure to financial systems, ServiceNOW and reporting reconciliation across business platforms
• Understanding of project management methodologies; PMP or Agile/Scrum experience is a plus

Pay range: $66,000 - $91,600, depending on experience and skill set

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

We make technology work so people can do great things.     

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.