Software Engineer – athenaCollector RCM-AI

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Software Engineer – athenaCollector RCM-AI

In athenaCollector, we build technology solutions that automate Revenue Cycle Management (RCM) workflows—managing claims, billing, and payment processes for healthcare practices. Now, we’re extending these capabilities with AI-powered workflows, leveraging existing LLM APIs (e.g., OpenAI, Azure OpenAI) to automate and optimize RCM processes. This role focuses on seamlessly integrating AI models into enterprise applications, ensuring high reliability, security, and scalability.

Responsibilities may include, but are not limited to:

80% [Primary Function] Technical Execution

• Contribute to accurate, unambiguous technical design specifications with appropriate detail, including GenAI-based system integration.

• Deliver customer value in the form of high-quality software components and AI-powered services while ensuring adherence to security, performance, longevity, and AI model integration best practices.

• Estimate the size of development tasks in story points.

• Understand and follow coding conventions, AI model integration architectures, and best practices for working with LLMs (Large Language Models).

• Write, debug, and deploy code to production, ensuring timely fixes and optimizations for GenAI-powered applications.

• Adhere to Definition of Done (DOD) as part of the sprint, including unit tests, functional testing, code reviews, API performance validation, AI model evaluation, and prompt tuning.

• Implement and optimize GenAI-based workflows (e.g., OpenAI APIs, LangChain, vector databases for RAG, AI-driven automation).

10% Contributions to the Team

• Learn the domain knowledge for the assigned area, including how GenAI solutions can improve product offerings.

• Take ownership of GenAI-powered features and AI-driven automation post-release, ensuring continuous improvement.

• Participate in AI use case discussions, including LLM fine-tuning, retrieval-augmented generation (RAG), prompt engineering, and AI-based automation.

• Contribute to agile ceremonies to improve team performance.

• Volunteer for work in the backlog, including GenAI model integration tasks, and commit to high-quality delivery.

• Participate in scrum meetings (daily stand-ups, sprint planning, readouts, and retrospectives).

• Help determine how GenAI is leveraged effectively in collaboration with cross-functional teams.

5% Cross functional Coordination and Communication

• Work collaboratively across the Technology, Product, and AI/ML teams to ensure alignment toward GenAI integration goals.

• Build strong relationships with AI engineers, data scientists, and cross-functional team members to leverage AI capabilities in products.

5% Mentorship of Others

• Share knowledge on GenAI best practices, AI integration strategies, and API-based AI services with team members.

• Participate in AI/ML discussions, helping others learn how to integrate and optimize GenAI models in software applications.

Education, Experience, & Skills Required:

• 2-4 years of experience in a software engineering role, with exposure to AI/ML concepts.

• Familiarity with working in an Agile environment preferred.

• Bachelor’s Degree or equivalent in Computer Science, Engineering, or a related field.

• Software engineering experience, with exposure to AI model integration and generative AI frameworks.

• Knowledge of modern programming language such as: Python - preferred for AI applications

• Familiarity with Unix/Linux, Big Data, SQL, NoSQL, and modern data storage technologies.

• Experience with AI APIs and frameworks such as OpenAI API, Hugging Face Transformers, LangChain, LlamaIndex, and vector databases (FAISS, Pinecone, ChromaDB).

• Exposure to object-oriented programming, RESTful APIs, distributed computing, WebU, and modern JavaScript frameworks.

• Understanding of GenAI model deployment in cloud environments (AWS or Azure).

• Familiarity with AI model evaluation techniques, including embeddings, retrieval-augmented generation (RAG), and prompt engineering.

Behaviors & Abilities Required:

• Ability to learn and adapt in a fast-paced environment, particularly in AI and GenAI integration.

• Ability to write performant, scalable, and maintainable code for AI-powered applications.

• Critical thinking skills to assess AI-generated outputs and improve model reliability.

• Problem-solving mindset to identify alternative methods of solving software engineering and AI-related challenges.

• Proven track record of delivering AI-integrated features while following best practices in software development.

• Ability to collaborate on AI-driven solutions, working with cross-functional teams, data scientists, and software engineers.

• Curiosity and willingness to explore new AI models, tools, and frameworks for enhancing software applications with GenAI capabilities.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. 

Learn more about our culture and benefits here: athenahealth.com/careers  

https://www.athenahealth.com/careers/equal-opportunity