QA Engineer, Services

Join our innovative Technical Services team within the Professional Services department, where we provide technology implementation and consulting services to external clients in the Tax and Accounting industry. Our services include data migrations, software conversions, advanced reporting, and custom utilities across multiple product platforms.

About the Role

As a QA Engineer - Services within Professional Services, you will focus on scripting and modifying tools to facilitate complex technical projects for our clients. This role emphasizes technical problem-solving and process optimization, distinct from traditional QA engineering, and may involve a variety of other technical tasks that arise from your work. If you have a passion for enhancing service delivery through technical expertise, this position offers a dynamic and impactful opportunity.

Key Responsibilities:

• Collaborate with client project managers and engineers to execute engineering steps of document migrations and other complex project tasks within defined milestones.
• Assist with the scoping, development, and execution of non-standard Technical Services requests.
• Modify, troubleshoot, document, and execute existing SQL, Visual Basic, and other programming language scripts to fit specific project needs.
• Execute and QA additional types of conversions and custom reporting as needed.
• Communicate with Client Project Managers and teammates to ensure timely updates and delivery of projects.
• Perform and monitor projects after hours as needed including periodic onsite drive and machine maintenance.
• Develop, maintain, and standardize internal tools and processes to create efficiencies that support the success of the Technical Services team.
• Utility and web development across various languages and tools such as Python, SQL, Angular and JavaScript.  Familiarity with Git for managing code repositories and collaborating on software development.
• Working knowledge of cloud platforms like AWS, Azure, or Google Cloud.
• Leverage AI technologies and basic machine learning to enhance service offerings.

About You:

Technical/Professional Skills & Competencies:

• Bachelor’s degree in Computer Science (or a related technical discipline), or equivalent experience.
• Intermediate or higher proficiency with MS SQL and strong familiarity with programming languages and platforms such as VBA and C#.
• Experience working with the backend of Document Management Systems (familiarity with GoFileRoom is a plus).
• Experience with tax software (familiarity with UltraTax, GoSystemTax and/or OneSource Income Tax is a plus)
• Ability to manage multiple technical engagements concurrently in a high-energy, high-stress environment.
• Experience with version control systems like Git.
• Familiarity with web development frameworks, cloud services, and use of APIs.
• Ability to independently perform tasks and create efficiencies with minimal guidance.
• Demonstrated ability to work in a collaborative project management environment.
• Flexibility to perform tasks after hours as needed.
• Strong written and verbal communication skills and ability to work directly with clients.

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $70,000 - $130,000. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.