Business Intelligence Engineer, Ops & Tech

Join Amazon’s Communications and Corporate Responsibility (CCR) technology team. We own product and technology efforts across the CCR org, ranging from helping quantify the impact of our global comms efforts, to building the company’s primary communications websites. We’re looking for highly motivated people to build the future of how Amazon’s comms teams work.

If you’re data savvy and are looking for a role that lets you flex your product and program management skills, this role is perfect. Equally, if you’re a product or program manager who wants to spend more time working on data-specific initiatives, this is the role for you. This is a new role, and the right candidate will get to define what success looks like while being supported by established tech and comms teams.

The person in this role will work across data, program, and product management functions. A typical day might include querying and analyzing data, helping manage technical dependencies across multiple vendors and internal teams, and working with non-technical stakeholders to strategize how technology can accomplish communications needs. This individual will partner with comms managers, software development engineers, and product managers to define and execute the best ways to collaborate. This person will maintain and develop self-service resources, such as dashboards and queries, for business leaders and stakeholders to help measure their efforts and inform future work.

The ideal candidate knows and loves working with business intelligence tools (e.g., Excel, Qualtrics, Tableau, Quicksight), and can partner with business leaders to deep-dive into data in order to solve complex business problems. We are seeking a highly curious, passionate, and data-driven individual who can optimize performance and solve problems for stakeholders.

This role demands a motivated self-starter who’s able—and wants to—operate in a fast-paced organization. Success in this role requires the ability to break down complex challenges into actionable solutions, anticipate risks, and deliver results on schedule. The ideal candidate possesses an in-depth reporting and data background in order to help unlock insights around communications performance and impact across programs, strategies, and datasets. You should be comfortable operating within and presenting recommendations to a leadership audience.

Key job responsibilities
- Design, help build, and maintain automated reporting, dashboards, and analyses to enable our team to increasingly self-serve data needs
- Manage ambiguity and collaborate with stakeholders
- Create analytical approaches and metrics strategy to uncover insights
- Manage the lifecycle of complex cross-functional programs with considerable impact
- Look around corners to identify and execute on future-facing, data-related strategic opportunities
- Deliver timely, accurate and professional technical assistance to internal colleagues. Have the ability to dive deep in their understanding of communications channels, and how their needs can be met with existing (and new) metrics and insights
- Ensure business and technical stakeholder needs are aligned
- Work across a diverse set of stakeholder organizations to prioritize and manage development projects

Basic Qualifications

- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
- Experience with data visualization using Tableau, Quicksight, or similar tools
- Experience in Statistical Analysis packages such as R, SAS and Matlab
- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling

Preferred Qualifications

- Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets
- Solid knowledge base of marketing and communications measurement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $89,600/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.