Principal Consultant, AI Product Specialist.

Principal Consultant, AI Product Specialist.-ITO091739

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. 
 
Inviting applications for the role of Principal Consultant, AI Product Specialist.
In this role, you’ll will work as strategic AI Product Specialist to support the implementation and governance of AI solutions within our HR ecosystem, primarily leveraging SAP SuccessFactors. This role is instrumental in coordinating cross-functional teams, overseeing AI feature testing, ensuring responsible AI practices, and tracking performance metrics to support data-driven HR decisions.

Responsibilities 
•    Lead and support the rollout of AI-driven features and functionalities within SAP SuccessFactors including virtual agents, predictive analytics, and intelligent recommendations.
•    Collaborate with HR, IT, and vendor teams to integrate AI capabilities aligned with business needs.
•    Evaluate and advise on agentic AI capabilities and their potential integration into HR workflows.
•    Ensure compliance with internal and external AI governance standards (e.g., Responsible AI frameworks, country compliance).
•    Review and document RAI risks, mitigation actions, and audit trails throughout the development lifecycle.
•    Design and oversee test cases for AI features, including validation of outcomes across diverse user scenarios.
•    Monitor for bias, accuracy, performance, and user acceptance of AI outputs.
•    Collaborate with product managers, data scientists, HR stakeholders and compliance teams to ensure successful end to end implementation.
•    Manage communication between stakeholders to ensure AI product milestones are met.
•    Define and track KPIs to measure the performance and adoption of AI features.
•    Support the development and visualization of AI dashboards to provide insights on usage, fairness, and efficiency.
•    Serve as a liaison between business stakeholders and technical team to ensure AI implementations meet both user expectations and regulatory requirements. 
•    Gather user feedback and partner with vendors to enhance AI functionality and user experience.
•    Stay current on emerging AI trends in HR tech and recommend innovations that align with business goals.

 
Qualifications we seek in you! 
Minimum Qualifications / Skills 
•    Experience as a AI product specialist.
•    Experience in SAP success factors.
•    Expeirnce in AI featured testing.

Preferred Qualifications/ Skills 
•    Graduation from a reputed university.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.   

 

Job

 Principal Consultant

Primary Location

 India-Bangalore

Schedule

 Full-time

Education Level

 Bachelor's / Graduation / Equivalent

Job Posting

 Jun 13, 2025, 2:53:23 PM

Unposting Date

 Jun 18, 2025, 6:29:00 PMMaster Skills List ConsultingJob Category Full Time