Director of Product, Commerce Integrations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We're looking for a Director of Product to lead the integration of commerce
experiences into PayPal’s conversational search interface. This is a zero-to-
one role at the intersection of AI, commerce, and platform strategy ideal
for a resourceful product leader who can define the vision, prioritize
ruthlessly, and build scalable systems for partner content, discovery, and
monetization. You'll work closely with engineering, design, and partnerships
to bring shoppable moments to life through AI-driven interactions.

Job Description:

Key Responsibilities:

• Own product vision, strategy, and execution for integrating commerce solutions into PayPal’s emerging conversational search experience, powered by LLMs and retrieval-augmented generation (RAG) methods.

• Define and prioritize a phased roadmap balancing foundational infrastructure, early partner integrations, and quick user-facing wins.

• Develop scalable integration models for structured commerce content (e.g. feeds, APIs, availability, pricing) with appropriate fallback logic for aggregator-based inventory.

• Partner closely with engineering, design, applied science, and partnerships to ship experiences that are context-aware, brand-safe, and conversion-optimized.

• Shape the taxonomy, ranking logic, and UX patterns for embedding
  shoppable content within search results and conversational flows.

• Guide test-and-learn cycles to validate hypotheses, drive performance improvements, and refine the balance between utility and monetization.

• Establish success metrics and instrumentation to measure engagement, revenue impact, and partner contribution.

• Stay current on developments in AI interfaces, RAG architectures, vector search, and commerce enablement platforms.

Requirements

• 8+ years of product management experience, including time spent on commerce, search, or platform integration initiatives.

• Familiarity with LLM-based products and architectures, including the fundamentals of RAG systems and their application to commerce discovery.

• Proven ability to lead in ambiguous, zero-to-one environments defining strategy, driving alignment, and executing with urgency.

• Strong product instincts with an ability to simplify complex problems, make pragmatic tradeoffs, and focus on high-leverage opportunities.

• Experience building and launching partner-facing tools (e.g. structured feed ingestion, onboarding flows, integration health dashboards).

• Excellent collaboration and communication skills; adept at navigating cross-functional dynamics and influencing across levels.

• Analytical mindset; comfortable interpreting experiment results and behavioral data to inform decision-making

Preferred Qualifications

• Experience in fintech, e-commerce, or a high-growth consumer tech company.

• Familiarity with machine learning models for content recommendations.

• Advanced degree in Computer Science, Product Management, or a related field.

Preferred Qualification:

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $188,000 to $323,950

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.