Data and Reporting Analyst

Manulife is looking for a curious and motivated Data & Reporting Analyst to join our Global Retail Operations team. This is a fantastic opportunity for someone who loves solving problems, learning new tools, and collaborating with others to make data meaningful.

You will bring to bear your technical expertise to drive business decisions and improve operational efficiency in a collaborative and inclusive environment. You will improve processes and performance while enabling our partners to uncover detailed information and high-level trends.

You’ll work closely with business partners to design dashboards, uncover trends, and help shape decisions that improve how we operate. If you're excited about growing your skills in a supportive, forward-thinking environment—this could be the role for you

Position Responsibilities

• Design, develop, and maintain key business intelligence solutions, including dashboards and interactive reporting tools, using Power BI or other BI tools.
• Collaborate directly with business partners to translate their data needs into technical requirements, design, and implementation through compelling data visualizations.
• Apply standard methodologies in UI/UX to build visualizations that present a single, aligned version of truth, clearly convey business results, and prompt actionable insights.
• Lead initiatives to integrate new data sources and feeds into various databases as the business grows.
• Manage data processes, including upstream/downstream data management and linkages.
• Manage user access, report connections, and resolve issues by navigating management consoles or workspaces.

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Statistics, Data Science, or a related field with a focus on Business Intelligence. Equivalent experience will also be considered.
• We prefer candidates with a minimum of 2 years of hands-on experience in BI solution development, specifically with Power BI, and app development using Microsoft O365 Suite (Power Platform - Power Automate, Power App).
• At least 2+ years of hands-on experience with ETL methodologies, Power BI dataflow, datasets, deployment pipelines, and workspace management.
• Experienced in relational databases (MS SQL, Oracle) with a demonstrable understanding of data modelling and data model normalization.
• Experience in project management, specifically Agile methodology.
• Experience working with Azure Cloud Infrastructure (Azure Data Lake Storage, Azure Data Factory, Databricks, MS SQL Server).
• Proficiency in programming languages such as Python and experience with machine learning libraries/frameworks.
• Understanding of design and development tools, SDLC methodologies, and techniques.
• Knowledge of investments and securities operations systems is an asset.

 Preferred Qualifications:

• Proficient in interacting with collaborators across multiple functions and levels to understand business requirements.
• Excellent verbal and written communication and presentation skills.
• Ability to craft, document, and innovate processes.
• Excellent organizational skills.

 When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Remote, #LI-Hybrid, #LI-Onsite

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$53,775.00 CAD - $89,625.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.