Senior Data Analytics & Fraud Analyst

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
  At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
PRESTO is an electronic transit fare payment system in the Greater Toronto, Hamilton and Ottawa areas that eliminates the need for tickets, passes and cash. PRESTO serves more than 5 million customers across 11 transit agencies and processes over $2.5 billion in fares through 67 million boardings per month (pre-pandemic). Today, PRESTO offers one of the most globally advanced fare payment systems in the world having delivered new ways to pay for customers, including real time PRESTO Contactless with credit and Interac debit and PRESTO in Mobile Wallet across its transit agency clients, including the Toronto Transit Commission (TTC). Enhancing the customer experience through continuous improvement while working with our transit agency clients to support their needs, and maintaining a system that performs exceptionally, continue to drive PRESTO toward making transit better for all.

Our PRESTO Payments Fraud Management office is seeking a Senior Data Analytics & Fraud Analyst/Senior Fraud Business Analyst to provide fraud detection, monitoring, and reporting support to PRESTO. The Analyst will understand fraud relative to the payments industry, and leverage industry insight, along with technical analytical skills, to support fraud detection. Furthermore, they will be accountable for the design, build and continuous use of fraud detection tools/processes to provide routine monitoring and analysis.

What will I be doing?

• Designs, builds and deploys detective processes to monitor and combat potential fraud relative to the use and sale of PRESTO products
• Utilizes databases, analytical software and tools to conduct routine reviews to identify new and emerging fraud trends in order to inform the appropriate PRESTO business and product owner(s) for corrective action
• Prepares fraud incident reports and builds/maintains fraud event repository
• Completes fraud investigations, within the established department KPI’s, by conducting a thorough review of account information in respect to the referred case, summarizing the referential information in the case management tools
• Acts on escalated cases effectively and efficiently to minimize the risk or loss to PRESTO and others
• Conducts periodic reviews of key risk indicators specific to e-commerce merchants, provides commentary and works collaboratively with the appropriate product owner(s) to implement e-commerce fraud prevention controls as required
• Performs routine monthly operational processes to support fraud monitoring and detection activities
• Works with other Metrolinx departments (e.g. legal, audit, etc.) and third parties (e.g. loss prevention and enforcement agencies) to support fraud investigations
• Provides fraud detection expertise, research and leverage of best practices to provide critical review of proposed product and system designs to identify potential fraud control gaps and provides corrective recommendations to the fraud product owner to implement
• Supports holistic end-to-end fraud risk assessments (FRA’s) before any major product/service launches within the PRESTO ecosystem
• Collaborates with the fraud product owner to ensure requirements to support fraud detection are appropriately scoped and submitted to the various project teams
• Routinely maintains fraud risk register, ensures all risks have associated preventative and detective controls in place, and the controls are operating effectively
• Conducts business acceptance testing and user acceptance testing to ensure fraud requirements and associated detective controls are implemented correctly
• Provides internal customers, leaders and team members, with agreed upon reports and recommendations with accuracy and on deadline
• Provides subject matter expertise to non-finance business leaders, partners and committee members
• Supports internal and external clients and provides analyses and reports
• Develops commentary and presentations on fraud detection analysis and reports for senior management and presents them to aid decision-making
• Mines and analyzes data to develop new models (e.g. predictive modeling) to monitor key risk indicators and to measure the effectiveness of existing fraud detection controls
• Works cross-functionally to operationalize the use of fraud monitoring tools and data models – this includes post-implementation support such as testing, troubleshooting and continuous improvement

What Skills and Qualifications Do I Need?

• University degree in Computer Science, Mathematics, Statistics, Finance or a related discipline, or a combination of education and training deemed equivalent
• Demonstrated experience as a Fraud Analyst or Specialist in Fraud management and experience with data mining, modelling and analytics
• Fraud and Security certification such as CFE (ACFE), PCI (ASIS), CFI or CFCI (IAFCI) is an asset
• Working knowledge of payment, transit and/or e-commerce industry common trends and information regarding fraud detection/prevention 
• Ability to gather, analyze, document and present large volumes of information in a succinct and organized manner
• Experience in identifying fraud trends, end-to-end customer journey evaluations including back-end considerations (i.e. financial settlement and other operational impact)
• Critical thinker with excellent analytical and problem-solving skills
• Attention to detail related to accuracy and visual experience
• Excellent communication skills, both oral and written with a high degree for customer/client sensitivity
• Strong organizational and multi-tasking skills, with the ability to meet deadlines and
• Successfully thrive in a fast-paced environment
• Advanced level proficiency in MS Office Suite (Excel, PowerPoint, Word, Outlook, etc.)
• Working knowledge of SQL is required, with the ability to author queries for data validation and analysis using SQL Server Management Studio
• Design, build and deploy Business Intelligence (BI) components of solutions using reporting platforms such as Qlik, Power BI and Tableau
   

Don’t Meet Every Requirement?  If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
  We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
  Accommodation: We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com.
  Application Process: All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.    Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
  We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
  WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
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