Staff Site Reliability Engineer

Job Description SummaryThe Site Reliability Engineer will be responsible for performance and availability of Compute and Network infrastructure consumed by all business segments. The Site Reliability teams are composed of highly talented individuals obsessively focused with availability through operational excellence. The ideal individual is relentlessly technical, passionate for automating everything and totally committed to delivering amazing customer experiences.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles & Responsibilities:

In this role, you will:

• Own, manage and adapt effective monitoring and alerting systems for GEHC

• Responsible for developing and managing a single pane of glass that provides for single view of GEHC ecosystem monitoring that includes top critical business applications, Sites and Critical network devices.

• Own, Develop and manage world class monitoring data platform that ingests all the monitoring telemetric data across application / infrastructure with GEHC and integrates with AIOPS platform

• Develop & product manage automated solutions / SAAS products to maintain and optimize the availability and performance of critical business processes / services and to address potential problems in the infrastructure and application ecosystem before they result in a service interruption

• Ensure top critical business applications and their ecosystems are effectively monitored with appropriate alerting mechanisms integrated with event management systems for effective “single Pane of Glass”

• Deliver self-service tools that rely on the monitoring platform / SRE – example, logs, and statistics visualization, monitoring dashboards etc.

• Collaborate closely with product teams – Both Internal GE product teams and Monitoring/AIOPS tool vendors to ensure that the designed solution responds to non-functional requirements such as availability, performance, security, and maintainability. Contribute to SLI, SLO and SLA definition, monitoring, alerting, and reporting efforts.

• Partner and Support other operations teams in investigating root cause of Major P1 and escalated P2 incidents through Monitoring lens

• Establish performance baseline, capacity thresholds, correlate events, and define monitoring/alerting criteria

• Continuously identify patterns for a larger problem solve to avoid repeat issues.

• Stay abreast of latest trends in application and infrastructure monitoring, provisioning, maintenance, and uptime. Learn, prototype, and apply newest tools and best practices in real life to meet the goals of SRE practice

Education Qualification

• Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with advanced experience.

• 7+ years of relevant experience in IT Operations/Site Reliability engineering domain and should have demonstrable expertise in architecting, designing, and implementing solutions for Availability and/or Performance

• Comprehensive understanding in application performance monitoring, cloud technologies and ability to design and implement Dynatrace solutions in complex enterprise environments.

• Solid expertise in designing and implementing Dynatrace / Dynatrace extension or managing APM / observability solution.

• Proficient in Dynatrace features, architecture design along with installation, fine-tuning, and implementation experience for various environment (Production, Test, Development and Disaster Recovery)

• Expertise in Dynatrace platform configuration including host grouping, auto tagging, naming rules, management zones, RUM (Real User Monitoring), Synthetics, session properties, request attributes, user tags, log monitoring alert profile, problem notifications, threshold tuning, & setting up Integrations with other monitoring tools and ServiceNow.

• Experience in implementing and configuring Dynatrace tools, set up synthetic and transaction monitoring, ensure comprehensive infrastructure and application monitoring

• Create custom extension in Dynatrace using shell, Python and batch script based on rest API and logs.

• Setting up Dynatrace extension configurations, Dashboards (including business), Infrastructure, Analytics, Observability logs, metrics data collection and interpret the same.

• Proficiency in Dynatrace Query Language (DQL) , creating custom dashboards as required

• Establish and foster visible architectural principles and practices to build reusable designs and systems that promote reliability, velocity, scale, security, and efficiency

• Understand and improve applications and plan for faster MTTD, MTTR, auto healing

• Understand reliability metrics and enhance automation solutions for auto-healing and incident resolution

• Experience with full-stack troubleshooting skills across network, application, hardware, management fabric, or distributed services layers.

• Exposure and familiarity with Agile & SRE principles, automated deployments and build pipelines

Desired Characteristics:

• Excellence in written and verbal communication, presentation, and ability to partner for success across all levels of organization and technical depths.

• Enterprise logging/alerting implementations using Splunk and ELK stack Enterprise APM implementation using Dynatrace, AppDynamics, New Relic etc.

• Excellent knowledge of common operating systems (Unix/Linux, Windows)Strong oral and written communication skills.

• Demonstrated experience scripting or developing software and services for the cloud Ruby, Python, Go, Java, Node.js, .NET, etc.

• Extensive knowledge of network protocols (TCP/IP, SNMP, FTP, syslog, TFTP, etc.

• Experience managing version control systems such as Git

• Experience deploying and managing infrastructure on public clouds such as AWS or Azure

• Experience using an automated configuration management system (Terraform, Chef, Puppet, Ansible, Salt, etc.)

• Strong organizational and project management skills

• Strong analytical and problem resolution skills

• Excellent knowledge of Network Management (SNMP, MIB)

• Experience with configuring, customizing, and extending monitoring tools (Datadog, Sensu, Grafana, Splunk, etc.)

• Excellent knowledge of TCP/IP networking, and inter-networking technologies (routing/switching, proxy, firewall, load balancing etc.)

• Knowledge and experience using Analytics Software Packages like Matlab, SAS, JMPro etc. Programming experience with open source scripting and data analysis packages like Python, R is a plus.

• Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytics skills and best practices by actively incorporating input from various sources

• Strong analytical and strong problem solving skills - effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve

• Continuous improvement oriented – actively generates process improvements; champions and drives change initiatives

• Ability to deliver results in a rapidly changing dynamic environment

• Emotional Intelligence, ability to influence up and out and the ability to work independently

• Must be a team player with a strong desire to win

• Passionate about continuously learning and able to quickly adapt and pivot to win in dynamic environment

• Highly organized and efficient; able to balance competing priorities and execute accordingly

• Strong oral and written communication skills

Inclusion & Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare.  If you suspect you have received a fraudulent call , please fill out the form below: https://www.ge.com/careers/fraud.

#LI-SM1

Note

Note:
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

This Job Description is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.

Additional Information

Relocation Assistance Provided: Yes