Senior Data Science Operations Specialist

Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime. 

We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That’s where you come in…

About the Role
Snapdocs is looking for a Senior Data Science Operations Specialist to lead high-impact projects at the intersection of data science, product operations, and automation. In this role, you’ll own mission-critical initiatives within one of our Data Science Pods—guiding project teams, improving processes, and directly contributing to the performance of our machine learning systems.

You’ll operate with a high degree of autonomy and partner cross-functionally with teams across Data Science, Engineering, Customer Success, and Product. This is a hybrid role where you’ll flex between individual contributor work and project leadership, helping us scale our ML-powered document processing capabilities.

What You’ll Do

Lead Projects & Mentor Others

• Serve as project lead within your DS Pod, managing timelines, coordinating team members, and driving toward clearly defined outcomes
• Own communication, training, and mentorship within your workstream
• Identify and resolve inefficiencies in workflows through collaboration with cross-functional stakeholders

Build & Improve ML Systems

• Use Snapdocs' internal tooling to build and refine models for document classification, annotation, and detection tasks
• Monitor QC dashboards, flag anomalies, and make iterative improvements
• Clean and process datasets to power model development, including historical document data
• Own tasks from start to finish, including model evaluation and post-deployment monitoring

Drive Automation & Scale

• Partner with internal stakeholders to scope and implement solutions that increase efficiency
• Take ownership of documentation, process improvement initiatives, and feedback loops to improve our ML tooling and operations
• Act as an internal expert on document classification and annotation best practices

Who You Are

• A proven project manager who can juggle competing priorities while keeping teams on track
• A process-minded operator who can both follow and improve on existing workflows
• Someone who enjoys bridging the gap between data science, operations, and business impact
• Self-directed, detail-oriented, and comfortable working in a fast-paced, remote-first environment

Qualifications

Required

• Previous experience at Snapdocs as a Product Operations Lead or Analyst (in good standing)
• Demonstrated success leading project work and training team members
• Excellent communication, documentation, and organizational skills

Preferred

• Hands-on experience with SQL, Git, Python, and/or command line tools
• Comfortable making minor contributions to production repositories
• Experience with classification and annotation workflows
• Adept at process improvement, troubleshooting, and issue escalation
• Strong attention to detail and a proactive, self-starting work style

Ready to make an impact?
Apply today to join our team of data-minded problem solvers.

At Snapdocs, we believe our differences make us stronger. We’re building a team of curious, driven people from all backgrounds who are united by a shared desire to solve meaningful problems and build something that matters. We value trust, autonomy, and the kind of collaboration that brings out the best ideas—and the best in each other.

To support our team, we offer a comprehensive & thoughtful benefits package for all full-time employees, which includes:

• Excellent medical, dental, and vision coverage
• 401(k) with up to 4% company match
• 16 weeks of paid parental leave
• Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles
• Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles
• Summer & Winter Break (~1-week each) + 9 Holidays per year
• Healthcare and Dependent Care FSA
• HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)
• $15K Family Building Benefit (lifetime limit)
• Life and Disability Insurance
• $1,500 Annual Lifestyle Stipend to support your well-being

Please note: Part-time employees are not eligible for benefits at this time

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (www.snapdocs.com/california-candidate-privacy)