Manager, Learning and Development - GOSC

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Job Title: Manager, Learning and Development

Location: Global Operating Service Center, India

Department: Human Resources – Learning & Development

Employment Type: Full-Time

Position Summary:

We are seeking a dynamic and future-focused Near-Shore Manager to lead the operational execution of our Talent and Learning Development Factory based in India. This role will be instrumental in building and managing a high-performing team that supports two core capabilities: Talent and Learning Content Development & Delivery and Talent Management Administration. The ideal candidate will bring a strong background in instructional design, AI-enabled learning technologies, and HR operations, with a passion for innovation and continuous improvement.

Key Responsibilities:

1. Talent & Learning Content Development and Delivery

- Lead the development of custom learning content tailored to GXO’s workforce, include large scale, organizational development initiatives.
- Oversee the implementation and cultural adaptation of GXO’s AI Development Coaching tool.
- Manage the offshore 3rd party business process outsourced instructional design and content development team, including vendor oversight, driving continuous improvement and holding the team accountable against SLAs.
- Leverage AI tools to:
  - Enhance back-office development processes.
  - Adapt general content to GXO-specific needs.
  - Build and maintain “GPT” capabilities using LLMs and internal IP.
- Implement a rigorous instructional design methodology, including performance needs analysis and Kirkpatrick Level 4 evaluation.
- Ensure scalable, high-quality delivery of learning content across all GXO audiences.

2. Talent Management Administration

- Coordinate with vendors and internal platforms to manage leadership assessments and 360-degree feedback processes.
- Support the execution of GXO’s Performance and Talent processes through requirements gathering, form creation, and stakeholder engagement.
- Administer GXO’s Listening Strategy, including the Annual Engagement Survey, ad hoc surveys, and future listening platforms.
- Develop dashboards and action plan tracking tools to support engagement initiatives.
- Create templates and presentations for talent calibration and performance review sessions.
- Support the implementation and ongoing management of a Skills Platform, including permissions, content curation, and reporting.

Qualifications:

- Bachelor’s degree in Human Resources, Learning & Development, Business Administration, or related field (Master’s preferred).
- 7+ years of experience in Talent Management, Learning & Development, or HR Operations, with at least 3 years in a managerial role.
- Proven experience managing offshore teams and vendor relationships.
- Strong utilization of instructional design methodologies and learning technologies.
- Familiarity with AI tools and platforms used in learning and talent development.
- Excellent project management, communication, and stakeholder engagement skills.
- Experience with enterprise HR systems (e.g., Workday, Cornerstone, SuccessFactors) is a plus.

Preferred Attributes:

• Tech-first leader who is thinking about how AI improves service delivery and automates transaction learning and talent management processes.
• Strategic thinker with a hands-on approach.
• Comfortable working in a fast-paced, global environment.
• Passionate about innovation, continuous learning, and operational excellence.
• Strong relationship builder with excellent negotiation skills to work with Subject Matter Experts to keep projects on time and on budget with high quality.

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