Team Leader - Sales Data Analytics

Role Summary

We are seeking a dynamic and forward-thinking Team Leader to lead our Sales Analytics team within the Shared Service Center, part of the O2C organization. This team plays a critical role in supporting our Sales function with data-driven insights and reporting. While the team currently focuses on generating reports, we are embarking on an exciting transformation to evolve into a true business analytics powerhouse—and we need a leader to drive this change.

This role requires a customer-focused leader who can manage a team effectively, ensure operational compliance, maintain service excellence, and implement process improvements to drive efficiency.

The role reports to the Operations Manager and plays a key part in ensuring operational stability, people development, and alignment with global business goals.

Main Tasks

• Lead and manage a team of 8–13 data analysts supporting Sales Analytics under the O2C function.

• Foster a customer-focused culture and ensure strong ownership of service delivery.

• Drive the transition from standard reporting to advanced analytics, enabling insight-driven sales decision-making.

• Act as the main point of contact for sales leaders, understanding needs and translating them into analytics solutions.

• Define and implement a roadmap for analytics maturity (tools, methodologies, best practices).

• Promote team development through training, certifications, and learning programs.

• Build reusable self-service dashboards and reporting assets to optimize delivery.

• Ensure high-quality, timely reporting and develop predictive/prescriptive insights.

• Implement and uphold data governance and compliance practices.

• Collaborate with IT, Finance, and other teams to align data and reporting strategy.

• Manage analytics projects end-to-end, ensuring successful and timely delivery.

• Oversee daily operations, adherence to KPIs/SLAs, and resolve escalations effectively.

• Ensure accurate handling of sensitive customer data and system/process compliance.

• Drive continuous improvement using Lean/Six Sigma; support smooth transitions for new processes.

• Coordinate with Transition and Controlling teams for onboarding, cost analysis, and change management.

Your Profile

• Bachelor’s or Master’s degree in Business, Economics, Data Science, Statistics, or relevant field.

• 9+ years of experience in analytics or operations, with 2–3 years in a team lead or people management role.

• Experience in a shared services environment, preferably supporting sales or O2C.

• Automotive industry experience preferred.

• Knowledge of customer master data processes and pre-series activities is advantageous.

Skills (Mandatory)

• Strong analytical and problem-solving skills.

• Proficiency in Power BI, Tableau, SQL, Oracle, Python, Excel.

• Experience with big data tools: Cloud, Hadoop, etc.

• Hands-on project management of analytics initiatives.

• Excellent communication and stakeholder engagement.

• Leadership and team development experience.

• Green Belt Six Sigma certification (preferred).

Core Competencies

• Customer Focus & Service Orientation

• Quality & Compliance Adherence

• Planning & Organizing

• Communication with Impact

• Building a Successful Team

• Process Improvement & Execution

• Analytical Thinking & Decision Making