IT Support Specialist (Krakow, Poland)

Who We Are

Founded in 2017, Unit8 is a fast-growing Swiss AI and data analytics consulting and services company dedicated to solving complex problems of traditional industries like automotive, chemical, financial services, manufacturing and pharma. We work with some of the biggest organisations in Europe to solve the challenges that directly affect their business - be it operations, finance, manufacturing or R&D. Since our foundation, we have successfully delivered more than 200 projects and have grown to 140+ talented individuals across 6 office locations.

Unit8’s mission is to drive the adoption of AI and Data Science in the non-digital industries and to help accelerate their digital transformation. Among its activities, Unit8 dedicates a part of its resources and time to projects that deeply matter to us, which includes collaboration on pro-bono and “engineering for good” causes.

Requirements

Are you the team member we are looking for?

Unit8 is looking for an IT Support Specialist to join our team in Kraków. You will become an integral part of our team, dedicated to optimizing our IT systems. In this pivotal role, you will be the first point of contact for technical assistance, ensuring seamless operations by troubleshooting issues and supporting end-users with their hardware, software, and network needs. Your contributions will be vital in maintaining productivity and minimizing disruptions. As you grow in the role, you'll have the chance to enhance IT security and drive system improvements, making a lasting impact on our organization's technological landscape.

We encourage you to apply if you have:

• At least 1–2 years of experience in a similar IT support role.
• Hands-on experience and troubleshooting skills for both hardware and software issues, with a strong focus on Mac computers (macOS) and iOS devices.
• Ability to work independently, manage and prioritize tasks effectively, and escalate more complex issues to senior IT staff when necessary.
• Experience in supporting and helping manage SaaS and cloud solutions such as Google Workspace, Atlassian stack, Slack, O365, and Azure.
• Experience in administering MDM solutions (e.g., Jamf, Intune) and are willing to develop your expertise in this area.
• Knowledge of API usage and Python is a big plus.
• Great English communication skills (both spoken and written). This is highly essential to support your colleagues - we’re a team of 25+ nationalities!
• You are eligible to register as a sole trader (self-employment) in Poland.

What you'll do

Key responsibilities and tasks include:

• Technical Support:
• Provide physical support to all Unit8’s locations when needed.
• Provide first-line support to employees by diagnosing and resolving hardware, software, and network-related issues.
• Respond to support tickets, calls, emails, or in-person requests in a timely manner.
• Proactively identify recurring issues and recommend long-term solutions to improve system reliability.
• Escalate complex issues to higher-level IT staff when necessary.
• System Maintenance:
• Monitor and maintain computer systems and networks to ensure optimal performance and minimal disruptions.
• Perform regular system updates, patches, and backups to safeguard data integrity.
• Basic management of the Mobile Device Management (MDM) system.
• Hardware and Software Management:
• Install, configure, and troubleshoot hardware such as laptops, printers, scanners, and mobile devices.
• Assist with the installation and configuration of software applications.
• Manage the inventory of IT equipment and software to ensure proper asset tracking throughout the asset lifecycle management process.
• Coordinate with vendors for hardware repairs or replacements when needed.
• Network Support:
• Assist in maintaining the organization's network infrastructure (Ubiquiti + Cloud Connexa), including routers, switches, firewalls, and wireless access points.
• Troubleshoot connectivity issues such as slow internet speeds or dropped connections while ensuring secure access to resources.
• Collaborate with system administrators on implementing upgrades or changes to network configurations.
• Support VPN setup and troubleshooting for remote workers to ensure seamless access to company resources.
• Training and Documentation:
• Provide employees with training or guidance on using IT systems effectively, including best practices for productivity tools (e.g., Google Workspace suite).
• Develop user-friendly guides, FAQs, and tutorials for common technical issues or processes.
• Create and maintain documentation for common technical issues, solutions, and system configurations.
• Ensure all documentation is regularly updated to reflect changes in systems or processes.
• Security Compliance
• Educate employees on best practices for data security (e.g., password management and phishing awareness).
• Promote security best practices whenever possible and adapt to an IT-specific security mindset.
• Assist in enforcing IT policies related to data protection, system usage, and compliance with regulatory standards (e.g., GDPR, ISO 27001).

Benefits

What We offer

• Opportunity to shape the expansion of one of the leading Swiss data & AI consultancies
• Compensation package including base salary, yearly bonus based on the both individual + company performance
• Above the norm flexibility regarding when and from where you work as long as both client and internal commitments are met
• Work on cutting-edge data, AI & analytics topics (e.g., Generative AI) that have real impact across industries
• Dedicated time and budget for training and pro-bono projects
• 30 paid days off
• Private health care and Multisport
• Cross offices/company-wide frequent events (off-site or online) as well as quarterly budget to spend with the team on after-work activities