CBS Product development Engineer

Reporting to the CCS and Billing Lead- Revenue Management,the position holder will work with the Revenue management; product development team to design, configure and deploy new products and services. He/ She will be expected to guarantee quality through proper configurations, user acceptance testing and advice on improvements on customer experience and journey.  He /She will also carry out Operational activities to support the platform and the customer needs.

Detailed Description 

Overall, the product development engineer will be charged with:

Health and Safety- Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work. All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and     procedures in all actions and decisions

• Participate in Product development life cycle activities while achieving faster time to market.

• Translate business and customer requirements into technology requirements to meet current and future business needs.

• Operation and Maintenance Activities

• Reviews and contribute to the test cases, based on the services in scope. 

• Research, review and recommend emerging technologies and innovative customer solutions and liaise with stakeholders for technology adoption.

• Participate in quality assurance through execution of Unit testing, SITs and supporting the UATS of new products & services.

• Ensuring quality and accuracy and that all customer related issues have been addressed.

• Deep understanding of customer operations. 

• Passion to work with the team members.

• Automation and Digitization of processes.

 

Job Requirements

• A degree in IT, computer science, Telecommunication or Electrical Engineering

• 3 years working experience relevant to the role

• Strong Linux/Unix skills, 

• Strong database skills including MySQL, PostgreSQL.

• Software development skills; Java or python programming

• Strong analytical and problem-solving abilities.

• Excellent verbal and written communication skills.

• Team player.

• Organized and detail oriented.

• Experience of Huawei Convergent Billing System (CBS) will be an added advantage.

• Knowledge of GSM technologies

• Knowledge of Machine learning, Robotic Process Automation and Cloud technologies will be an added advantage.

• System analysis and design is an added advantage

We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.