Sr. Customer Success Manager, Ads Analytics & Insights, Ads Analytics & Insights

Amazon Advertising operates at the intersection of e-commerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on amazon.co.jp, across our other owned and operated sites like Prime Video and IMDb, on other high-quality sites across the web, and on devices. The Analytics & Insights (A&I) organization develops actionable insights using Amazon's unique data to influence how advertisers promote their businesses. Our insights and measurement solutions enhance their marketing decision-making, leading to them being measurably more successful with Amazon. The A&I organization consists of a variety of different practices, which are groups that focus on different approaches to create these insights. We are currently looking for a highly skilled and motivated Sr. Customer Success Manager (CSM) to help scale our growing advertising business. The CSM is a key member of the Customer Success Team at Amazon Advertising, taking a consultative approach, building deep relationships with advertisers, sales, account management, retail, and other Amazon business partners to analyze and measure the success of advertisers' performance on Amazon. On a daily basis, CSM activities include analyzing metrics of success for a business or category, combining cultural relevancy and data-driven analytics to shape brand insights recommendations, communicating recommendations to senior stakeholders in a clear and compelling fashion, actively share POV on market and industry to educate our clients and build trust. The strategic and consultative digital expertise, a strong ability to spot emerging communication/technology trends and confidently articulate solutions to senior clients, along with strong leadership in driving complex initiatives to force multiply are all critical to delivering customer success in this role.

Key job responsibilities
• Leverage Amazon’s proprietary data, tools, and third-party research to uncover actionable insights, develop expertise in proprietary metrics, and continuously improve how insights are analyzed and communicated to advertisers.
• Combine Amazon 1P insights with your expertise in advertising industry trends, technology, and customer business understanding, along with cultural insights, to guide C-suite marketing leaders through compelling narratives and regular in-person presentations that help shape and evolve brand strategy.
• Present findings and insights in a consultative approach to the client and collaborate with the relevant internal teams in order to deliver customer success.
• Actively share POV on market and industry in T2T meeting and at industry events to educate our clients, build trust, and establish thought leadership.
• Turn customer success ideas into strategic initiatives by inventing critical solutions, driving significant improvements, establishing scalable processes, or deprecating outdated ones—based on direct engagement with internal and external customers to deliver success at scale.
• Collaborate cross-functionally, communicate effectively across multiple business functions.
• Educate your internal and external stakeholders on Amazon insights and measurement offerings by delivering learning sessions, writing training documentation, and producing whitepapers.
• Advocate for data-driven decision making and encourage clients to act on recommendations, and drive thought leadership.
• Demonstrate a passion for learning new skills and adopting new methodologies and tools.

Basic Qualifications

- Bachelor's degree
- Minimum of 10 years of demonstrated experience in data analytics with direct client interaction
- Minimum of 5 years of advertising experience with leading brands or agencies
- Excellent data-driven storytelling skills - you can create and deliver compelling narratives based insights that are easy to digest for marketers.
- Demonstrated ability to manage the lifecycle of strategic initiatives in ambiguous environments and navigate complex customer relationships to achieve growth objectives.
- Effectively communicate with diverse audiences, including senior leadership, by translating ideas into clear, actionable documentation. Influence stakeholders, foster constructive dialogue, and resolve conflicts to build alignment and drive consensus.
- Demonstrated expertise in advertising measurement, experimentation, marketing mix modeling, and consumer insights research.
- Complete understanding of the end-to-end process of marketing campaigns.

Preferred Qualifications

- MBA, Master's degree in Economics, Marketing, Statistics, Advertising, or Business/Digital media planning experience.
- Proficiency in SQL, with the ability to write queries from scratch, create appropriate joins, extract and manipulate data, format fields, and create new measures and metrics.
- Fluency with analytical tools (Python, R, SAS, etc.).
- In-depth understanding of advanced statistical techniques and methodologies, as well as simple linear regression analysis, multivariate regression analysis, and model building.


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