Tribe Lead in Customer Data and Digital Enablers Tribe | SEB, Vilnius
Vilnius
SEB
A leading Nordic financial services group guided by a strong belief that entrepreneurial minds and innovative companies are key in creating a better world.
SEB is a leading financial services group, and at the same time, one of the largest Tech employers in the Nordics & Baltics. Banking is changing rapidly, and we are proud of our reputation for being entrepreneurial and innovative in the face of change.
Customer Data and Digital Enablers (CODE) Tribe responsibility extends across diverse platforms and processes within the Customer Data domain and a spectrum of solutions needed to enhance our customer service. These solutions include authentication and signing, CRM, Digital Sales automation, video meetings, web page management, virtual assistant technology, as well as specialized solutions for Contact Centers, Branch operations, access rights handling, and HR systems.
What you will be doing? As the Tribe Lead, you will be responsible for leading a cross-functional team of talented business and software development professionals, fostering a collaborative agile culture, and ensuring the successful delivery of the best-in-class customer lifecycle management experience as well as human-assisted customer servicing solutions in SEB Baltic banks.
Customer Data and Digital Enablers (CODE) Tribe responsibility extends across diverse platforms and processes within the Customer Data domain and a spectrum of solutions needed to enhance our customer service. These solutions include authentication and signing, CRM, Digital Sales automation, video meetings, web page management, virtual assistant technology, as well as specialized solutions for Contact Centers, Branch operations, access rights handling, and HR systems.
What you will be doing? As the Tribe Lead, you will be responsible for leading a cross-functional team of talented business and software development professionals, fostering a collaborative agile culture, and ensuring the successful delivery of the best-in-class customer lifecycle management experience as well as human-assisted customer servicing solutions in SEB Baltic banks.
Your responsibilities will include:
- Being accountable for the overall vision and the strategy of Tribe and for Tribe deliveries.
- Facilitating, supporting and motivating Tribe members.
- Balancing Tribe budget, structure, competences with Tribe roadmap.
- Accountable for adoption of SEB development processes and sound risk management practices in the Tribe.
- Coaching and supporting Tribe Leadership team members.
- Striving for building high-performing teams and keeping sustainable pace.
You’ll be the right fit if you have:
- Excellent leadership skills, ability to coach, train and motivate others.
- Ability to interact successfully with all levels of the organization.
- Fair understanding of Agile.
- Strong sense of ownership and responsibility.
- Strategic thinking.
- Willingness and ability to work in multi-cultural environment and travel in case of need.
- Proficient in spoken and written English.
Benefits we offer:
- Challenging and meaningful work in a highly professional environment.
- Creating new banking services in a data driven way.
- Modern and flexible work environment.
- International development programs.
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
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Category:
Leadership Jobs
Perks/benefits: Career development Flex hours Travel
Region:
Europe
Country:
Lithuania
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