Sr Customer Data Scientist-REMOTE

At Designer Brands, we are the proud parent company of DSW Designer Shoe Warehouse, The Shoe Company, and Rubino, operating nearly 675 stores across North America and a billion-dollar digital commerce business. We lead the footwear industry with a diverse portfolio of iconic brands, including Topo Athletic, Keds, Vince Camuto, Kelly & Katie, Jessica Simpson, Lucky Brand, Mix No. 6, Crown Vintage, and others. With expertise in design, production, and sourcing, we create on-trend footwear and accessories, delivered through a robust omni-channel infrastructure and national wholesale distribution. At Designer Brands, we are committed to fostering a culture of collaboration, innovation, and inclusivity, where each employee’s unique perspective contributes to our success. Anchored by our core values of “We Love What We Do,” “We Own What We Do,” “We Do What’s Right,” and “We Belong,” we continuously drive forward together, building a future where everyone can put their best foot forward.

The Opportunity

At Designer Brands, we believe in the power of data to shape unforgettable customer experiences. As a Senior Customer Data Scientist, you won’t just crunch numbers—you’ll uncover the stories behind them. You’ll be at the forefront of transforming how we understand and engage with our customers, using advanced analytics and machine learning to personalize every step of their journey.

This role is perfect for someone who thrives in a fast-paced, collaborative environment and is passionate about turning complex data into clear, actionable insights. You’ll work closely with cross-functional teams to drive innovation and make a measurable impact on our business.

What You’ll Be Doing

Customer Insights & Strategy

• Analyze customer behavior, market trends, and campaign performance to uncover actionable insights.
  - Lead deep-dive analytics projects that influence strategic decisions and unlock competitive advantages.
  - Translate complex data into compelling stories and recommendations for both technical and non-technical audiences.

Modeling & Machine Learning

- Design and implement machine learning models to support personalization, segmentation, and predictive analytics.
- Build sentiment analysis models using text data (e.g., reviews, surveys) to enhance customer experience.
- Develop affinity models across product, brand, category, and channel to drive tailored content and communications.

Data Visualization & Reporting

- Create dashboards and automated tools to monitor key metrics and identify trends or anomalies.
- Develop reports that evaluate marketing program performance and highlight opportunities for optimization.

Collaboration & Innovation

- Partner with business leaders to identify analytical opportunities and solve complex problems.
- Present insights and strategic recommendations to senior leadership in a clear, impactful way.
- Foster a data-driven culture by making data accessible and actionable across the organization.

What You’ll Need

Core Data Science Skills

- Statistical Analysis & Probability: Strong grasp of distributions, hypothesis testing, and statistical modeling.
- Machine Learning: Experience with supervised/unsupervised learning, model evaluation, and tuning.
- Data Wrangling & Visualization: Proficiency with tools like Pandas, NumPy, Matplotlib, Seaborn, or Plotly.

Programming & Tools

- SQL: Advanced skills in querying structured data, especially in BigQuery.
- Python: Expertise in Python and libraries such as transformers, datasets, scikit-learn, PyTorch, and TensorFlow.
- Version Control: Familiarity with Git and GitHub for collaborative development.

Cloud & BI Platforms

- Experience with GCP or Azure for deploying and scaling ML/GenAI models.
- Knowledge of MicroStrategy and creating reports in Dossier.

Education

• Bachelor’s degree in a quantitative field (e.g., Computer Science, Statistics, Mathematics, Data Science, Engineering).
  - Master’s degree or higher is a plus.

Soft Skills

• Strong verbal communication skills for diverse audiences.
  - Ability to simplify complex data into clear visualizations and business-friendly language.
  - Skilled at managing multiple projects and priorities in a dynamic environment.

Perks and Benefits You’ll Enjoy! 

• Your Sole Well-Being: Our benefits package is crafted with our associates in mind! We support you with benefits like free virtual health care, robust family/fertility benefits, 401(k) w/ match, and more. Explore our offerings at https://mymobilewalletcard.com/dbi.
• Stride with Flexibility: We offer hybrid and remote work opportunities, giving you the freedom to stay connected, productive, and inspired—wherever you do your best work.
• Stepping Up Your Career: Take advantage of training programs, professional development, and education assistance to advance your career with a company that celebrates bold ideas and fresh perspectives.
• We are Shoe-Obsessed: Because we know a great pair of shoes can change your day, you’ll enjoy 30% off at DSW & DSW.com, plus discounts across our family of brands.

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