Lead Software Engineer - AI Monitoring

Your opportunity

If you are driven by innovation, passionate about technical excellence, and ready to lead a team of exceptional engineers, apply now for the position of Lead Software Engineer at New Relic. Let's embark on an exciting journey of innovation and technical advancements together!

At New Relic, we provide businesses with a state-of-the-art observability platform, leveraging advanced technologies to deliver real-time insights into the performance of software applications and infrastructure. As a company at the forefront of the industry, we enable organizations to monitor, analyze, and optimize their systems to achieve enhanced reliability, performance, and user experience. Join us in our mission to revolutionize observability and empower businesses in today's dynamic digital landscape.

Introduction to AI Monitoring

Dive into the future with New Relic's groundbreaking AI Monitoring—the industry’s first APM solution providing unparalleled end-to-end visibility for AI-powered applications. AI applications represent a shift from traditional frameworks, harnessing advanced technology stacks featuring large language models (LLMs) and vector data stores. Our platform offers deep insights into key areas such as performance, cost, and quality, while exploring user interactions and response details across AI environments supported by vendors like OpenAI, Bedrock, and DeepSeek.

What you'll do

• Drive the design, development, and enhancement of core features and functionalities of our observability platform, leveraging cutting-edge technologies to deliver scalable and reliable solutions.
• Act as a subject matter expert, guiding and mentoring a team of talented software engineers to achieve technical excellence and deliver high-quality code.
• Collaborate with cross-functional teams to design and implement robust, scalable, and efficient systems that meet the demands of our growing customer base.
• Stay ahead of industry trends and emerging technologies, constantly researching and experimenting with innovative solutions to enhance our observability platform.
• Work closely with product managers, designers, and stakeholders to translate business requirements into technical solutions, advocating for best practices and promoting a collaborative work environment.
• Be proactive in identifying and addressing performance bottlenecks, applying optimizations, and maintaining the stability and availability of our platform.
• Encourage a culture of continuous learning, improvement, and innovation within the engineering team, sharing knowledge and promoting professional growth.

This role requires

• Bachelor’s degree, software development, engineering, or a related technical field
• 4+ years of experience as a technical lead for a team of at least 5 engineers
• 8+ years of experience working as a software engineer working in Python, Java and/or Go with a strong computer science background and an aptitude for learning new languages quickly
• Knowledge with front-end technologies (e.g., HTML, CSS, JavaScript, React)
• Proficient in Agile/Scrum methodologies for project planning and execution.
• Technical expertise in machine learning, AI, and software engineering, preferably in a SaaS environment.
• Experience in DevOps practices, technical support, and managing on-call rotations.
• Keep up to date with technologies - AWS/Azure/GCP, serverless, Docker, Kubernetes among others.
• Demonstrated experience in designing, developing, and maintaining large-scale software systems, utilizing modern programming languages and frameworks
• Proven ability to lead and mentor a team of software engineers, guiding them towards technical excellence, and ensuring the delivery of high-quality code
• Strong understanding of scalable distributed systems and microservices architecture, with the ability to design and implement solutions that meet performance and scalability requirements
• Passion for exploring new technologies and finding creative solutions to complex problems, keeping up with industry trends and advancements in observability and related domains
• Excellent collaboration abilities, with the capacity to work effectively with cross-functional teams, present ideas, and communicate technical concepts clearly

Bonus points if you have

• Contribution to open source projects
• Experience working with or building GraphQL schemas
• Experience building and maintaining high throughput pipelines and distributed systems
• Experience working on an Observability product, especially in the SaaS vendor space

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy