Systems Engineering Manager

Tesco India  •  Bengaluru, Karnataka, India  •  Hybrid  •  Full-Time  •  Permanent  •  Apply by 26-Nov-2025 About the role

We are seeking a dedicated and skilled Observability Operations Engineer to join our team. In this role, you will be responsible for managing and optimizing the onboarding and maintenance of observability tools such as Splunk and New Relic. You will play a key role in applying best practices in observability, improving telemetry data quality, and providing exceptional support to our customers and internal teams. Additionally, you will collaborate with DevOps practices, managing configurations and automation workflows using GitHub.

What is in it for you

At Tesco, we are committed to providing the best for you.

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.

Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable.

• ·       Salary - Your fixed pay is the guaranteed pay as per your contract of employment.
• ·       Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy.
• ·       Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.
• ·       Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.
• ·       Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.
• ·       Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.
• ·       Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.
• Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

You will be responsible for

Manage and oversee the onboarding process for Splunk, New Relic, and other observability tools.

Use GitHub to manage, version control, and automate onboarding configurations, scripts, and related workflows.

Implement and promote best practices in observability across the organization.

Continuously monitor and improve the quality of telemetry data to ensure accuracy and reliability.

Collaborate with development, engineering, and product teams to enhance observability strategies.

Provide customer-facing engineering support for users of observability tools, troubleshooting issues, and offering solutions.

Develop and maintain documentation, runbooks, and knowledge bases related to observability practices.

Drive initiatives to improve data collection, processing, and visualization for better insights.

Work closely with the DevOps team to integrate monitoring solutions into CI/CD pipelines and automate deployment processes.

Stay updated with the latest trends and technologies in observability and telemetry.

You will need

Proven experience with monitoring and observability tools such as Splunk, New Relic, Grafana, Prometheus, etc.

Strong understanding of telemetry data, data quality practices, and observability principles.

Experience with onboarding, configuring, and maintaining monitoring solutions.

Hands-on experience with version control and automation using GitHub.

Knowledge of DevOps practices, CI/CD pipelines, and scripting.

Excellent troubleshooting, analytical, and problem-solving skills.

Customer-oriented mindset with strong communication skills.

Ability to work collaboratively across teams and manage multiple priorities.

Preferred Skills:

Knowledge of cloud platforms (AWS, Azure).

Programming/scripting skills (Python, Bash, go etc.).

Familiarity with ITSM tools and incident management.

About us

Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers.

Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues

Tesco Technology

Today, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles.

At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations – from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built.

At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality to create a true sense of belonging. It’s deeply embedded in our values — we treat people how they want to be treated. Our goal is to ensure all colleagues feel they can be themselves at work and are supported to thrive. Across the Tesco group, we are building an inclusive workplace that celebrates the diverse cultures, personalities, and preferences of our colleagues — who, in turn, reflect the communities we serve and drive our success.

At Tesco India, we are proud to be a Disability Confident Committed Employer, reflecting our dedication to creating a supportive and inclusive environment for individuals with disabilities. We offer equal opportunities to all candidates and encourage applicants with disabilities to apply. Our fully accessible recruitment process includes reasonable adjustments during interviews - just let us know what you need. We are here to ensure everyone has the chance to succeed.

We believe in creating a work environment where you can thrive both professionally and personally. Our hybrid model offers flexibility - spend 60% of your week collaborating in person at our offices or local sites, and the rest working remotely. We understand that everyone’s journey is different, whether you are starting your career, exploring passions, or navigating life changes. Flexibility is core to our culture, and we’re here to support you. Feel free to talk to us during your application process about any support or adjustments you may need.