System Development Engineer, AFT Platform Engineering & Services

Amazon Fulfillment Technology is seeking a System Development Engineer to join a Fulfillment Optimization teams that helps to promise, plan and execute the delivery of millions of packages to customers worldwide faster and cheaper each day, while providing extraordinary customer experience from the website to doorstep delivery. Our systems handle million of requests per second and make business recommendations that impacts billions of dollars each year. With rapid expansion into new geographies, increasing complexity of the transportation network and expanding selection of products, the Fulfillment Optimization team builds solutions that scale and propel the business best in class technology innovations

We are looking for passionate, hard-working, and talented Engineers who have experience supporting innovative, mission critical, high volume applications. You will have an enormous opportunity to work within multiple systems researching and identifying the common issues, and driving the teams towards resolution to have a positive impact on customer experience. This team provides 12x7 oncall support on a rotation basis schedule among the team members. Your solutions will impact our customers directly! This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. Your ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done would have direct impact on Amazon Supply Chain Optimization and Fulfillment network efficiency.

Key job responsibilities
As a System Development Engineer, you will/may:
- Identify and solve ambiguous problems, architectural deficiencies, or areas where your team’s systems hinder the innovation of other teams, and are learning to do this for other teams in your organization.
- Design and deliver technology solutions which solve difficult business problems.
- Troubleshoot documented issues and determine root cause
- Manage trouble tickets through to resolution or escalation using existing documentation, procedures, and tools
- Use technology to monitor security vulnerabilities and eliminate risks
- Participate in automating tasks to increase efficiencies
- Dive deeply into technical details, diagnose, and reproduce straightforward issues with Amazon technology products (e.g., services, tools, data solutions, etc.)
- Experience working in an Agile environment using the Scrum methodology


A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
 
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.

Platform Engineering and Services
AFT’s Platform Engineering & Services team leverages data, process improvement, and innovative technologies to provide comprehensive engineering excellence services/solutions across AFT’s product portfolios.

Basic Qualifications

- Experience in automating, deploying, and supporting infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix

Preferred Qualifications

- Experience with CI/CD pipelines build processes

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $89,200/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.