Senior Reliability Engineer

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

About the role

We're building a new Partner Reliability Engineering (PRE) team focused on proactively ensuring the health and quality of our living room device ecosystem and integrated partner payment systems. Our mission is to detect and resolve issues before they impact our customers, using data, automation, and close collaboration with our teams and global partners.

This role is ideal for a versatile engineer who excels in operational environments, enjoys digging into data, and is passionate about building tools that improve system observability and reliability. You'll be at the intersection of site reliability engineering, analytics, automation, and external partner support, ensuring our users get a seamless experience every time they hit "play."

You will:

• Lead incident response, on-call support, and mitigation for device and payment-related issues in production environments.
• Develop and evolve monitoring, alerting, and triage tooling to improve time to detection and resolution.
• Analyze data to identify anomalies, baseline performance, and uncover patterns that drive quality improvements.
• Build automations, internal tools, and lightweight data pipelines to support operational workflows and observability.
• Collaborate with engineering, product, and analytics teams to drive systemic fixes and postmortem insights.
• Work directly with external partners (e.g., Smart TV and device manufacturers, ISPs, payment providers) to investigate and resolve ecosystem issues.
• Communicate effectively with both technical and non-technical partners.

In the role of Senior Reliability Engineer, you will report to the Director of Partnerships Reliability Engineering. We are considering applicants for the location of Mexico City.

About You

We get excited about candidates, like you, because...

• You have a Bachelor's degree in Computer Science, Engineering, or a related field, and/or 5+ years of practical experience
• You have experience in SRE, Support, or Incident Response roles
• You're skilled in triaging production issues and defining scalable operational processes.
• You have hands-on experience working with consumer devices (e.g., Smart TVs, set-top boxes, streaming sticks, game consoles).
• You are familiar with production alerting and monitoring tools (e.g., Datadog).
• You have strong SQL skills and data exploration instincts.
• You have experience with dashboards and analytics platforms (e.g., Tableau, Mixpanel, Mux).
• You're able to spot trends, baseline performance, and validate hypotheses using data.
• You're proficient in at least one modern programming language (e.g., Python, Go, Java, Node.js).
• You have experience building internal tools and automations that streamline operational workflows.
• You are familiar with ETL frameworks or data pipeline infrastructure.
• You're comfortable working directly with external technical partners to resolve field issues.
• You're able to partner with stakeholders across Engineering, Product, and Data teams.
• You're a clear communicator, capable of translating technical topics for broad audiences.

About the Team

The Scaling Client and Partnership Engineering team at Crunchyroll plays a pivotal role in enhancing and expanding our users' experiences. We collaborate extensively with a diverse network of device, payment, and gaming partners to broaden the reach of Crunchyroll's offerings. Our primary objective is to drive growth, open up new acquisition channels, and optimize both the scope and quality of our services. Situated at the crossroads of technology and business, we are dedicated to continually enabling experiences that delights our fans.

#LifeAtCrunchyroll #LI-Hybrid 

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Kaizen. We have a growth mindset committed to constant forward progress.

• Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

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