QA Technical Lead

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

We are seeking a highly skilled and experienced Senior Quality Engineering Technical Lead to lead our QA efforts and drive automation initiatives. This role will be responsible for reviewing and taking ownership of our current tooling, developing and implementing robust test automation strategies, ensuring high-quality software delivery, and fostering a culture of continuous improvement.

Key Responsibilities

• Develop, implement, and manage the overall QA strategy, with a strong emphasis on automation and AI-driven testing.
• Lead a team of QA engineers, providing mentorship and technical guidance.
• Design and maintain automated test frameworks, test scripts, and CI/CD integration.
• Establish best practices for test automation, performance testing, and regression testing.
• Leverage AI and machine learning to enhance test automation, predict defects, and optimize test coverage.
• Collaborate with Development, Product, and DevOps teams to influence and drive quality engineering initiatives across the organization.
• Ensure compliance with software quality standards and industry best practices.
• Identify, track, and report quality assurance metrics such as defect densities and open defect counts.
• Evaluate and recommend new automation tools, AI-driven testing solutions, and emerging technologies to improve efficiency and effectiveness.
• Conduct risk analysis, root cause analysis, and implement preventive measures.
• Lead and coordinate a QA SWAT team to tackle critical quality issues, ensuring rapid resolution and continuous improvement.
• Review and assess existing automation software products to ensure effective test coverage, optimizing test cases and validating their appropriate use.

Qualifications

• Bachelor's or Master’s degree in Computer Science, Engineering, or a related field.
• 7+ years of experience in software quality assurance, with at least 3 years in a leadership role.
• Strong expertise in automation testing using tools such as Selenium, Cypress, Appium, or similar.
• Experience with API testing using tools like Postman, RestAssured, or SoapUI.
• Hands-on experience with CI/CD tools such as Jenkins, Github Actions, or Argo.
• Experience with performance and load testing tools like JMeter, K6, or LoadRunner.
• Experience with cloud-based environments such as AWS, Azure, or Google Cloud.
• Knowledge of AI-powered analytics and defect prediction models.
• Experience with AI-driven test automation tools such as Testim, Mabl, or Applitools.
• Knowledge of security testing and compliance frameworks.
• Proficiency in scripting and programming languages such as Python, Java, or JavaScript.

Typical Office Environment: Requires extensive sitting with periodic standing and walking. May be required to lift up to 35 pounds unassisted. May be required to lift over 35 pounds using assistive devices and/or team lift. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
  • Coverage Type - Employee Only
  • Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
  • Free Cover Limit - 1.5 Crore
• Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
• Financial Security💰 - Provident Fund & Gratuity
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

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