Advanced Analytics Senior Manager

See yourself in our team:

Business Bank (BB) secures and enhances the financial wellbeing of people, businesses and communities, particularly CBA’s small and medium sized enterprise clients, including those in rural and regional areas, as well as the needs of CBA’s online trading, broking customers. 

BB Customer, Controls & Governance sit within the wider Advanced Analytics & Data (AAD) team, part of Customer, Channels and Data (CCD) in BB.  

Your impact & contribution:

As Chapter Lead, you will lead a high-performing team of advanced analytics professionals, delivering end-to-end analytical solutions that support the Business Banking Customer Crew. This crew is responsible for designing and optimising customer lifecycle experiences with a strong focus on regulatory compliance and customer outcomes. 

On a day-to-day basis you will:

• Play a pivotal role in shaping the analytics strategy, embedding data-driven decision-making, and ensuring the delivery of deep actionable insights that enhance customer experience and meet regulatory obligations. 

• Lead, coach and develop a team of advanced analytics professionals to achieve high performance and professional growth 

• Foster a positive team culture that encourages innovation, accountability and continuous improvement 

• Champion cross-functional collaboration and knowledge sharing across squads and chapters 

• Partner with the Customer Crew Product Owners, Technology, Risk and Compliance to co-design and deliver analytical solutions aligned to customer lifecycle journeys  

• Develop and implement best practices and process improvements to enhance the efficiency and effectiveness of Customer Lifecycle Management activities 

• Using advanced business acumen, you will translate complex business objectives into technical briefings to implement effective analytical strategies and solutions 

• You will deliver to deadlines by managing multiple priorities in a fast-paced, agile environment  

• Ensure analytical outputs meet high standards of accuracy, integrity and ethical use of data 

• Embed robust quality assurance and peer review practices across the team 

• Stay up-to-date with industry trends and regulatory changes, ensuring compliance with relevant standards 

We are interested in hearing from people who have:

• Excellent experience in Data Analytics or similar experience (e.g. actuary, pricing, or credit risk); 

• Proficient in SQL / R / Python / GitHub, Excel and PowerPoint;  

• Knowledge and experience in Banking (customers, products, systems, processes) is preferred; 

• Experience with Agile tools and methodologies is preferred; 

• Proven experience building and maintaining predictive models/machine learning algorithms; 

• Extensive experience in using data driven analytics to develop dashboards, insights and recommendations; 

• Experience with using AI virtual assistants / prompt engineering; 

• Ability to understand complex problems and take a structured approach using data-driven insights to solve; 

• Degree in relevant discipline (Actuarial, Statistics, Maths, Economics, Engineering or Sciences) 

At CBA we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your past experience doesn't perfectly align with everything in this job advert, we encourage you to still apply.

If this sounds like you, apply now!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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