Lead Data Specialist,Content Customer Success & Data Quality

About the Role:

Grade Level (for internal use):

10

The Team:

S&P Global Enterprise Data Organization – Content Customer Success and Data Quality Team is part of Data Excellence & Partnership group. The team is involved in responding to data client queries and acts as an external data quality team with primary focus on improving data quality for all data sets.

The Impact:

You will be responsible for understanding client requirements and providing them with the best solution. You will be working closely with product management, client support, data management, data stewardship and data operations to provide superior customer experience.

What’s in it for you:

This is an individual contributor role. This position provides an opportunity to work with client support to directly influence the client experience while also working on automation initiatives and projects to improve Data Quality. We seek a highly competitive and dynamic candidate who can perform under pressure and work creatively and collaboratively to achieve individual and team-specific benchmarks. If you are someone, who admires a challenging environment & assignments and are determined to deliver the business goals then this role is for you.

Responsibilities: 

• Cross-Functional Collaboration: Work closely with product, sales, and support teams to foster a strong sense of community and information sharing.
• Project Management: Oversee ongoing Automation, Quality Improvement, Client First etc. projects and ensure successful user acceptance testing (UAT) by adhering to timelines and maintaining high standards
• Metrics & Reporting : Firm up the metrics for both Quality & CCST and publish the same by building Power BI dashboards etc.
• Problem Solving & Innovation : Understand complex situations and come up with solutions to address the same ensuring client experience is not hampered
• Automated Alerts/Checks : Identify areas of opportunity and drive conversations to build alerts to catch anomalies before clients, product, sales report it i.e. thinking proactively
• IPOs/Market Movers : Ensure we are on top of these events and publish internal performance metrics as well as identify gaps and come up with solution to fix it
• Client Advocacy : Serve as a senior advocate for clients, ensuring their needs and feedback are at the forefront through continuous collaboration with Ops, Data Stewards, Data Management, Product, Client Support etc.
• Training and Development: Lead training and mentoring programs to develop team members' skills and knowledge.
• Voice of the Customer : Advocate for clients by reporting key insights and trends to drive improvements.
• Process Improvement: Lead initiatives to enhance processes through root cause analysis (RCA) and implement best practices.
• Knowledge Management: Develop and update knowledge base (KB) articles to reduce client queries and improve self-service options
• Audits : Provide strategic insights and suggestions for procedural and Quality improvements

What we are looking for: 

• 5+ years of experience in financial services/investment management
• Good oral and written communication skills. 
• Client first focus and mindset 
• Good problem resolution skills through effective collaboration with various stakeholders.
• Strong teambuilding and people development skills with excellent interpersonal, oral, and written communication.
• Maintains high ethical standards both personally and professionally, to maintain transparency in the team.
• Readiness to take on challenges and to challenge the status quo.
• Proven ability to work with minimal direction, maintain focus while working with routine tasks.
• Self-motivated individual with proven ability to multi-task and balance various aspects of work while delivering highest quality results.
• Ability to manage performance under stringent timelines and result oriented.
• Ability to adapt to change and drive change within the team.
• Product knowledge of Capital IQ & Capital IQ Pro will be desirable
• Vendor/Client/Product Interaction Exposure/Experience will be an added advantage
• Critical thinking and problem solving. 
• Responsible tasking 
• Proactive approach 
• Professional agility 
• Time Management 

Basic Qualifications:

• Education – Graduate/postgraduate in finance/MBA.
• Advance Proficiency of MS Excel, SQL, Power BI is a must
• Proven track record of Exposure on GenAI tools will be an added advantage

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

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20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)