Resource Operations Excellence Expert

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Single point of accountability for building and embedding ISG’s Operational Intelligence Framework. This role is critical in enabling data-driven decision-making, enhancing execution discipline, and translating performance into strategic insight. The incumbent will collaborate with cross-functional stakeholders to ensure that operational insights are aligned with business priorities, risk indicators are surfaced early, and performance reporting drives action.

Duties and Responsibilities

• Serve as the single point of accountability for building and institutionalizing ISG’s Operational Intelligence Framework.

• Work with cross-functional teams to identify key operational metrics, define data requirements, and develop dashboards that enable insight-driven decisions.

• Proactively monitor operational performance across IT domains and flag execution risks, delivery gaps, or anomalies.

• Translate data into insights and narratives for senior leadership, highlighting trends, blockers, and opportunities for improvement.

• Partner with Finance, Value Management, Service Management, and Portfolio Leads to ensure alignment of performance indicators with strategy execution and business outcomes.

• Build automated mechanisms (e.g., alerts, trackers) to drive predictability, performance accountability, and benefits realization tracking.

• Support governance forums by providing timely and actionable reporting and insights (e.g., CIO Delivery Reviews, ISG Mancom, Project Deep reporting).

Delivers

• Regular ISG Operational Intelligence Report with insights on key KPIs (e.g., project health, finance, partner performance, execution velocity).

• Real-time dashboards and monitoring tools across CIO priorities, strategy projects, and service metrics.

• Insights presentations for governance forums (e.g., risk trending, partner contribution to value, execution friction points).

• Predictive signals and early warning systems for delivery risk, cost overruns, and benefit leakage.

• Contribution to ISG Benefits Realization Tracking framework in coordination with Finance and Value Management.

KPI

• Alignment Score of KPIs to Strategic Outcomes

• Operational Insight Accuracy & Timeliness

• Operational Metric Coverage

• Value Realization Tracking Compliance

JOB REQUIREMENTS

Must Have

Educational Background:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, Data Science, or a related field.

Work Experience:

• Minimum 5-7 years of experience in operational intelligence, data analytics, or related fields within IT or business operations.

• Demonstrated experience in developing and managing dashboards, performance metrics, or intelligence frameworks.

• Experience working with cross-functional teams, including Finance, Value Management, Service Management, and Portfolio Management.

• Experience with IT performance, value realization, and operational governance frameworks 

Technical Skills:

• Knowledge of automation tools and mechanisms for reporting and tracking (e.g., Appsheet, Python, RPA solutions).

• Proficiency in data visualization tools (e.g., Power BI, Tableau, google slides or similar platforms).

• Advanced Google sheets/Excel skills and familiarity with SQL or other data query languages.

• Experience in developing predictive analytics and early warning systems.

Analytical and Problem-Solving Skills:

• Strategic thinking and the ability to prioritize multiple deliverables

• Strong ability to translate complex data into actionable insights and narratives.

• Expertise in identifying trends, risks, and anomalies from data sets.

Leadership and Collaboration:

• Experience in benefits realization tracking and aligning metrics with strategic goals.

• Proven track record of serving as a single point of accountability for strategic operational control frameworks 

• Ability to influence and engage senior leadership through compelling insights and presentations.

• Strong collaboration skills with internal and external stakeholders across different domains.

Communication Skills:

• Exceptional written and verbal communication skills for creating insights presentations, dashboards, and reports.

• Adept at presenting complex data to non-technical audiences, including senior leadership

Nice to Have

• Advanced degree or certification in data analytics, business intelligence, or project management.

• Understanding of IT Service Management (ITSM) tools and platforms.

• Familiarity with governance structures and processes, including timely reporting for forums and leadership reviews.

• Proactive mindset with a focus on predictability and performance accountability.

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.