IVR Genesys Test Engineer - Banking Project

Overview

Senior Test Engineer (Arabic & English) - Test Genesys DTMF IVR and AI conversational IVR for Banking Project

Responsibilities

• Execute test cases for Genesys-based contact center solutions (eg. DTMF IVR, routing, Conversational IVR, agent desktop reporting..)
• Validate Call flows, routing strategies, and IVR prompts against business requirements.
• Perform testing of voice, and digital interactions across channels and platforms
• Collaborate with developrs, and business teams to understand requirement and resolve issues
• Conduct regression testing after system changes or upgrades.
• Use tools such as Genesys Cloud, GC Admin, and other CX Tools for testing and validation
• Log, and track defectsusing tools like JIIRA, and participate in defect triage.
• Prepare test plan, document and report
• Support UAT and production validation efforts.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field.

ISTQB or similar certification is a plus

Essential skills

• Strong understanding of Genesys architecture, including routing, IVR and Speech analytics
• Hands on experience in testing Conversational IVR

Desired skills

• Good at developing testing dashboard, tracking bugs in JIRA..
• Good knowledge of test management and defect tracking tools
• Strong analytical and comminications skills
• Exposure to Automation tools such as Selenium, Cyara..
• Basic understanding of cloud platforms like AWS/Azure

Experience

• 3-6+ years of manual and automated QA experience for contact center technologies