Remote Business Analyst (Customer Connection Center)

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

Role

As a Business Analyst, you will provide a strategic business view of current performance and opportunity areas to the Customer Connection Center (C3) leadership team. The focus of this position is to work closely with the business units to gain in-depth understanding of the C3 business strategy, processes, services, roadmap, and the context in which the business operates. You will also work closely with various product teams to ensure reporting opportunities on new projects and accurately consider the needs of C3 in the design and development phases of the projects.

Responsibilities

• Develop and maintain monthly executive reporting while conceptualizing initiatives by understanding business objectives, contributing teams, scope, approach, and outcomes
• Identify patterns and generate actionable insights to facilitate key operational strategic decisions
• Assist in the development of department KPIs and identify and establish efficiencies to streamline operations
• Collaborate with the business analyst and reporting specialist team to identify and address operational, financial, and technological risks within the business
• Identify and capitalize on improvement opportunities and evaluate the performance of project teams to ensure that targets and deadlines are met
• Identify and initiate data projects, manage resources, drive the resolution of issues, and hold self and team accountable for results
• Develop, maintain, and continuously improve complex interactive dashboards and static reporting to assist functional groups and Leadership team with decision making
• Support project management implementation and assist with department training and development

Requirements

• BA in Mathematics, Business, Analytics, Statistics, or similar field
• 3+ years of experience in business analysis, data analysis, or similar roles
• Advanced Excel skills (complex formulas, pivot tables, automation)
• Proficient in Alteryx, Tableau, SQL, and Python
• Experience working with cloud data platforms such as AWS Redshift or similar
• Demonstrated success in building interactive dashboards for leadership decision-making
• Working knowledge of APIs and data integration techniques
• Strong attention to detail and ability to meet tight deadlines in a remote setting
• Excellent communication skills with the ability to explain technical results to non-technical users

Benefits & Perks

• Competitive healthcare, dental & vision insurance
• 401(k) matching after one year of employment
• Generous time off + company holidays
• Merchandise discount
• Learning & Development programs
• Much more

he salary range for this opportunity is $55,000 - $77,500. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.