Manager, Salesforce & Data Architecture

Purpose

Are you an expert in Salesforce with a proven track record of building unified CRM ecosystems? Do you have a passion for driving Salesforce adoption and education to enhance business and customer interactions?

ARAG is looking for a Manager, Salesforce and Data Architecture! In this role, you will be ARAG’s Salesforce champion, recommending improvements and new features. Enjoy a flexible schedule, hybrid work environment, casual dress code, collaborative culture, and a beautiful workspace!

Essential Duties and Responsibilities

Salesforce & Data Strategy

• Leads vision and strategy of ARAG’s Salesforce systems, guiding optimal architecture and data models for an integrated technical solutions to advance both homegrown and Salesforce.com platforms
• Drives implementation of Salesforce enhancements to meet emerging business needs, including automation, personalized workflows, and predictive intelligence
• Maintains a deep understanding of ARAG’s audiences, processes, systems and tools to identify gaps and recommend future state Salesforce capabilities
• Creates and maintains comprehensive Salesforce documentation of business requirements, processes, architecture standards and training
• Works with data stakeholders to maintain application data flows, enhances data collection methods and creates data integrity plans for all audiences
• Oversees the development and maintenance of data models and data integration processes
• Serves as liaison between business and development teams to ensure high-level business and user requirements are translated into functional technical requirements
• Coordinates and maintains integrations with internal and external data sources and applications
• Conducts quality assurance (QA), testing and troubleshooting exercises to ensure dependability and consistency of data and processes
• Establishes metrics and methods for tracking data quality, completeness, redundancy, and improvements
• Monitors Salesforce.com system releases and Salesforce Community, sharing developments with stakeholders and makes recommendations for new feature adoption
• Manages Salesforce.com, consulting, and other 3rd party application vendor relationships
• Acts as evangelist of Salesforce best practices, data standards and integrations to heighten ARAG’s Salesforce maturity
• Collaborates with data analysts and business intelligence teams to deliver actionable insights.
• Ensures compliance with data privacy regulations and best practices
• Prepares and managse team objectives, plan, priorities and budget
• Provides thought leadership, keeping pulse on trends and technology and proactively bring opportunties to the organization for consideration
• Serves as a change agent to drive organizational transformation, creative ideation and innovation
• Serve as a positive role model by representing ARAG at its Best
• Other duties as assigned

People Management

• Manages Salesforce Administrator and Data Development team members
• Collaboratively set goals and expectations, ensuring continued personal and professional development, celebrating successes, and providing constructive feedback
• Partners with Salesforce team members to provide guidance on Salesforce principles, ensuring efforts align with company, stakeholder and end user priorities
• Partners with Data Development team members to provide guidance and oversight on data modeling and mapping for all data structures at ARAG
• Mentors team members through the creation of innovative and impactful solutions, keeping dependencies, integrations and scope top of mind
• Champions continuous learning, ensuring team members acquire specialized skills and capabilities to deliver the next generation of system functionality

Qualifications

Knowledge

• Proven experience managing and developing others
• Expert knowledge of Salesforce system and data structures, specifically Financial Services Cloud and the Insurance Data Model
• Strong knowledge of Salesforce data architecture
• Robust understanding of existing and emerging CRM trends, best practices, third party applications and API capabilities
• Knowledge of agile development methodology and project management tools
• Working knowledge of internal and external digital asset capabilities (i.e. Marketing Cloud platform)
• Experience with vendor management and contract negotiations

Skills

• Ability to deliver a short-term and long-term Salesforce and data vision that encompasses both customer and business needs
• Ability to conduct proof of concepts.
• Proficiency in data modeling, SQL, and SOQL
• Ability to manage and hold accountable dynamic team members with varying disciplines and skill levels
• Ability to think beyond “what is” and ask “what could be?”
• Ability to take initiative and advocate for purposeful change and constant improvement that sets ARAG apart from the rest
• Strong problem-solving and analytical skills to gather and analyze data, identify and interpret trends, create solutions to solve complex challenges and make data driven decisions
• Interpersonal skills to collaborate, educate and gain buy-in across multiple functions and levels of the organization
• Highly organized with ability to effectively self-manage workload across multiple project teams, prioritizing based on highest impact work
• Ability to troubleshoot and resolve issues at both a strategic and tactical level
• Ability to effectively operate and remain positive in a fast-paced, ever-changing environment
• Strong written and verbal communication skills with ability to clearly articulate and present complex concepts to varying audiences
• Willingness to maintain a “fail fast, move forward” mindset

Education

• Four year college degree in marketing, business, computer science or related field from an accredited college or university or equivilant experience.

Experience

• 7+ years of experience with CRM systems, Salesforce Financial Services Cloud preferred. 3+ years of management experience preferred.

Certifications, Licenses, Associations, etc.

• Salesforce.com Administrator Certification preferred.

Physical

• Minimal travel required. Reasonable accomodations may be made to enable individuals with disabilities to perform the essential functions.