Senior Growth Data Scientist - CRM programs

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Role

We are looking for a Senior Growth Data Scientist specializing in CRM programs to join our dynamic team in Jakarta, Indonesia. You will use advanced analytics and machine learning techniques to improve growth strategies and improve our customer relationship management programs. Reporting to the Manager, you will be based in our Jakarta Office

The Critical Tasks You Will Perform

• Develop and implement data-driven strategies to enhance customer acquisition, retention, and engagement
• Design and conduct A/B tests and experiments to improve CRM programs and marketing campaigns
• Build predictive models to forecast customer behavior and identify growth opportunities
• Analyze customer lifecycle data to obtain applicable insights and improve customer segmentation
• Collaborate with teams to translate complex analytical findings into clear, applicable recommendations
• Create dashboards and reports to communicate main performance metrics and trends
• Automate data processes to enhance efficiency and scalability

Qualifications

What Essential Skills You Will Need

• Minimum Bachelor's Degree in Data Science, Statistics, Computer Science, or a related field
• 5+ years of experience in data science, with a focus on growth analytics and CRM
• Proficiency in statistical analysis, machine learning algorithms, and data visualization techniques
• Expert-level programming skills in Python, R, or SQL
• Familiarity with CRM software (Salesforce or HubSpot) and big data technologies like Hadoop or Spark
• Track record in designing and implementing A/B tests and experiments
• In-depth knowledge of customer lifecycle analysis and growth marketing strategies

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.