Technical Support Engineer II - Structural mechanics

 Requisition #: 17006 

Our Mission: Powering Innovation That Drives Human Advancement  

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. 

Innovate With Ansys, Power Your Career.  

Summary / Role Purpose 

Join the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software(s) in their design workflows and grow Ansys’ business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys.

Key Duties and Responsibilities

• Apply engineering expertise and knowledge of simulation techniques of Ansys Mechanical products to provide highest level technical support to Customers and Channel Partners
• Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of large scope, complex problems, to improve customers’ productivity and satisfaction with ANSYS products
• Identify the knowledge gap based on the latest industry trends and requirements.
• Work with multiple subject matter experts to address the gaps.
• Create knowledge on the latest Ansys product releases.
• Develop technical expertise in one or more simulation areas.
• Design, construct, and maintain data. Data pipeline development
• Maintain the performance and optimization of the data processing.
• Data manipulation tasks
• Stay up to date with the latest advancements in generative AI, machine learning, and deep learning techniques, and identify opportunities to integrate them into our customer support products and services.
• Participate in other strategic and company initiatives, as needed.
• Be agile and open to new responsibilities based on the business need.
• Learn and gain expertise in new technical areas as and when required.
• Developing simulation best practices, solutions, FAQs for knowledge base
• Develop and strengthen long-term relationships with customers.
• Develop technical expertise in one or more simulation areas 
• Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes.
• Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements

Minimum Education/Certification Requirements and Experience

• Masters or Bachelor’s degree in an engineering discipline (Mechanical/Applied Mechanics/Aerospace/Automotive)
• Sound Knowledge of Structural mechanics & Finite Element Analysis
• Demonstrated problem solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems.
• Engaging personality, engineering curiosity and willingness for continuous learning
• Ability to work independently, as well as with others in a diverse team environment
• Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
• Strong organizational and time management skills, possesses a sense of urgency
• Projects a professional image and demonstrates business acumen, driven to succeed
• Interested in working with customers and willing to travel

Preferred Qualifications and Skills

• Experience in using commercial or in-house FEA software for real world, industry level applications.
• A minimum of 0-2 years of experience in use of relevant ANSYS software or other commercial software (can be obtained or partially obtained in a university setting)
• Knowledge of Python
• Knowledge of SQL or other database
• Basics of Machine Learning
• Experience of being part of engineering product development cycle an added advantage

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: our commitments to stakeholders, our values that guide how we work together, and our actions to deliver results. As ONE Ansys, we are powering innovation that drives human advancement

Our Commitments:

• Amaze with innovative products and solutions
• Make our customers incredibly successful
• Act with integrity
• Ensure employees thrive and shareholders prosper

Our Values:

• Adaptability: Be open, welcome what’s next
• Courage: Be courageous, move forward passionately
• Generosity: Be generous, share, listen, serve
• Authenticity: Be you, make us stronger

Our Actions:

• We commit to audacious goals
• We work seamlessly as a team
• We demonstrate mastery
• We deliver outstanding results

VALUES IN ACTION

Ansys is committed to powering the people who power human advancement. We believe in creating and nurturing a workplace that supports and welcomes people of all backgrounds; encouraging them to bring their talents and experience to a workplace where they are valued and can thrive.  

Our culture is grounded in our four core values of adaptability, courage, generosity, and authenticity. Through our behaviors and actions, these values foster higher team performance and greater innovation for our customers.  

We’re proud to offer programs, available to all employees, to further impact innovation and business outcomes, such as employee networks and learning communities that inform solutions for our globally minded customer base. 

WELCOME WHAT’S NEXT IN YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively, we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high — met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. Ready to feel inspired? Check out some of our recent customer stories, here and here.

At Ansys, it’s about the learning, the discovery, and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.
 

CREATING A PLACE WE’RE PROUD TO BE 
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek’s Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America’s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.).

 
For more information, please visit us at www.ansys.com
 

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
 
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.