Lead Product Manager, ATO/Identity Intelligence

About the Team

Our Integrity, Payments Fraud and Trust & Safety Product team is dedicated to ensuring a safe and trusted experience for all customers across our platform, including Consumers, Merchants, and Dashers. We tackle complex challenges, from preventing payment fraud and ATO to ensuring authenticity, to building regulatory compliance capabilities, all while balancing risk mitigation and providing a seamless user experience. Our team partners closely with cross-functional groups, including Engineering, Data Science, Compliance, and Risk Operations, to drive strategic initiatives that protect our business while fostering growth.

About the Role

The DoorDash marketplace is expanding rapidly beyond just restaurants as we become “your door to more." As we add new products, geographies, ways for Dashers to earn, as well as use cases to help consumers save time, we’re expanding and enhancing our fraud capabilities to be best in the industry at keeping our platform safe and trustworthy. We strongly believe that trust is the most important attribute of an online marketplace, and the Integrity team ensures that we maintain this trust.

One of the most important areas within Integrity is building and advancing our Account Takeover prevention efforts and deepening our Identity Intelligence signals and capabilities. As we scale and continue to enter new business verticals, safeguarding the integrity of our platform becomes critical. 

We’re seeking a Lead Product Manager to drive product strategy and execution in the Account Takeover (ATO) and Identity Intelligence space, securing our overall account integrity efforts. This is a pivotal role to protect our customers—Dashers, Merchants, and Consumers—from fraud while enabling seamless, secure access. Our goal is to make account access delightful, frictionless and easy for our customers while making it impossible for fraudsters to breach.

You will be the subject matter expert and driver behind our account integrity / account protection roadmap, building industry-leading defenses that leverage AI and ML models to enable real-time, accurate decisions with high recall. You’ll lead a cross-functional team involving Data Science, Design, Engineering, Strategy & Operations, and Analytics to help protect the platform and fuel healthy growth for DoorDash. 

You will report into the Director of Trust & Safety and Integrity within the Customer Support Experience and Fraud organization.

You’re excited about this opportunity because you will…

• Lead Strategy & Execution: Own and execute the end-to-end product vision for ATO prevention and identity intelligence across the DoorDash platform.
• Fraud Signal Development: Partner with engineering, data science, and risk teams to build real-time detection and prevention systems leveraging behavioral biometrics, device intelligence, and advanced ML models.
• Incident Response & Mitigation: Serve as a product lead in response situations when large-scale ATO activity is detected, coordinating mitigation efforts and post-mortems.
• Measurement & Optimization: Own and influence OKRs for account health, attack rates, false positives, and recovery success, and iterate rapidly on product enhancements.
• Develop scalable solutions for complex risk problems, including unauthorized payments, KYC, and dispute resolution.
• Partner cross-functionally with teams such as Customer Experience, Design, Engineering, S&O, and Analytics to enhance security and trust in our platform​.

We’re excited about you because…

• You bring a 7+ years of experience solving complex ATO and Identity Intelligence product challenges and building scalable solutions 
• You have expertise with behavioral biometrics, device fingerprinting, and signal enrichment to verify user identity
• You have expertise in fraud detection signals and scoring frameworks (e.g., risk scores, velocity checks, IP reputation).
• You have experience leading cross-functional teams and working with LLM and machine learning-based risk models
• You have proven abilities in driving product strategy, vision, and roadmap alignment 
• You’re an execution power-house 
• You thrive in ambiguous environments and can make data-driven decisions while balancing trade-offs between user experience and risk mitigation
• You have experience presenting product reviews to senior executives
• You have empathy for the users you build for
• You are passionate about DoorDash and the problems we are solving for

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.$193,800—$285,000 USDAbout DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.