Sr. Director, Product Management

Who We Are:

Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

The Sr. Director of Product Management for Global Communications is dedicated to supporting the world's premier UCaaS, CCaaS, and CPaaS service providers as they integrate communication solutions for small and medium-sized enterprises globally. Reporting to the GM of Product Management in a dynamic, globally-oriented environment, this role involves daily business management and market strategy development. The focus is on maximizing the potential of current products and developing new offerings to increase market share.

The Senior Director of Product Management holds a pivotal leadership position with comprehensive responsibility for the ongoing management of the organization's growth product portfolio, encompassing strategic business planning and the development of effective expansion models. A central focus of this role is to lead the development of AI-driven features across our platform working closely with data scientists and engineers to translate ML capabilities into scalable product experiences. The Senior Director will lead, manage, and mentor a team of product managers, guiding their efforts to identify and prioritize critical customer and market challenges. This prioritization is directly linked to the overarching goal of enhancing the profitability and scope of their respective product portfolios.

The successful individual will be accountable for delivering a strong return on investment (ROI) as outlined in the business plans, exercising full Go-To-Market (GTM) ownership. This includes establishing and tracking key adoption and growth metrics, developing robust financial forecasts, and formulating strategic pricing approaches. A deep and practical understanding of the organization's geographic expansion growth plans is also essential.

The Senior Director's effectiveness is inextricably linked to their ability to forge strong and collaborative partnerships across various departments. This collaboration is crucial for optimizing existing product offerings and driving the development of innovative new products. Key internal partners include Delivery Teams, with a significant emphasis on refining and improving the established GTM framework. This framework involves close coordination with teams in Marketing, Sales, and Operations, as well as effective liaison with Legal, Regulatory, and Finance departments.  

What You'll Do:

• Portfolio Ownership: Directly manage a segment of the product portfolio with full profit and loss responsibility for the market offering.
• Functional Leadership: Implement a collaborative, cross-functional framework to align business objectives with initiatives across departments.
• Business Planning & Financial Modeling: Conduct objective market analysis to inform investment decisions and quantify risks through financial models. Collaborate with Product Delivery teams on prioritization and estimation.
• Product Performance & Profitability: Monitor and analyze key performance indicators to assess product performance, operational impact, and contribution to profit.
• Portfolio Management: Integrate individual products into a cohesive market-focused portfolio. Manage the portfolio holistically, including business plans, positioning, the buying process, market requirements, marketing plans, and financial planning.
• Go-to-Market & Operationalization: Lead the go-to-market strategies and operationalization for both new and existing products. Serve as the primary internal point of contact, ensuring alignment and understanding among stakeholders (sales, marketing, support, finance, product development) through clear GTM plans and pricing frameworks.
• Team Development: Lead and develop a team of 5+ product managers responsible for global commercial product management across a $340M+ revenue-generating portfolio. Implement development programs to enhance the team's independent capabilities.
• Market Definition & Discovery: Identify target markets and analyze market segments to pursue. Ensure sufficient market size to support current and future product business. Validate the urgency and prevalence of identified market problems.
• Pricing: Define pricing models, schedules, discount frameworks, and policies with a primary focus on converting a heavy usage based business towards SaaS paradigms.

What You Need:

• BS/BA Degree is required
• 10+ years of product management on a complex, global telecom and global xCaaS ecosystems with a specific focus on building SaaS based solutions
• 5+ years of managing professionals, including developing and increasing their total contributions
• 2+ years of knowledge and demonstrated experience with technology innovation with a specific focus around AI & machine learning
• Deep understanding of the global  telecom industry, including UCaaS/CCaaS/CPaaS, and global regulatory dynamics
• Financial modeling and P&L experience 
• A strategic thinker that's humble, hungry, curious and always wanting to improve through innovation.
• Experience building and shipping AI/ML based products
• Ability to work with technical teams and translate AI / API based concepts to stakeholders
• Excellent communication and interpersonal skills, ability to be personable yet persistent and clearly communicate and engage with key stakeholders, including leadership, other product/engineering teams, operations, sales, and customers.
• Highly analytical with strong problem solving skills with the ability to translate between strategic business decisions and their quantitative implications and communicate those to others, including executives

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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