Manager, Data Operations

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

About the role:

We are seeking an experienced and results-driven Manager to lead and optimize our data infrastructure and analytics processes. You will oversee the end-to-end management of data operations that provide the foundation to unlocking deeper insights, improving patient outcomes, and enhancing program and specialty pharmacy performance. Your leadership will be critical in ensuring foundational data capabilities and data-driven strategies are seamlessly integrated into operational decision-making.

Key Responsibilities:

• Manage and mentor a team of analysts and data engineers while fostering collaboration with cross-functional stakeholders.
• Act as the key SME for SHN and enterprise data sources with an understanding of how these systems interact with our operational processes and capture data.
• Maintain existing data pipelines and workflows of disparate datasets from multiple sources to ensure availability and usability for downstream users.
• Collaborate with key technical stakeholders to optimize and evolve these data pipelines to ensure efficiency and alignment with enterprise-standard up-to-date technology.
• Guide the maintenance and ongoing development of the CRM / data repositories and Data Mining solutions as key foundational elements for the development and deployment of a suite of functional dashboards and data solutions to drive internal performance management.
• Drive improvements in data quality management through rigorous governance practices and automated validation frameworks to ensure high-quality, secure, and compliant data.
• Share insights and recommendations on technical and data initiatives to senior leadership and partners in clear business terms.
• Stay ahead of industry trends in big data, cloud technologies, and AI to continuously enhance analytics capabilities.

Qualifications:

• Minimum 4-5 years of data and analytics experience, preferably within the healthcare industry and preferably in a leadership capacity.
• Post-secondary education equivalent to a university degree in a numerate or analytical discipline such as Analytics, Mathematics, Computer Science, or Engineering. 
• Expertise in database management systems and how to leverage them (eg. SQL).
• Experience with programming languages such as Python or R to perform efficient data analysis and automation.
• Experience with Business Intelligence platforms such as Power BI or Tableau.
• Experience with CRM platforms (eg. Salesforce) and cloud-based solutions (eg. GCP).
• Experience managing large-scale datasets from diverse sources while ensuring their integrity and usability for analysis.
• Proven ability to design data models and data solutions and oversee their development and deployment into production.
• Excellent leadership skills with the ability to build and lead high-performing teams and influence stakeholders at all levels.
• Strong strategic thinking abilities combined with a hands-on approach when needed to solve complex problems.
• Excellent communication skills with demonstrated success of presenting technical solutions and findings to senior leadership and business partners.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Temporary with Benefits (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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